The guide did not show up. We had briefly asked for the tour to be moved. We then found a way to do the tour as originally scheduled. Despite my direct messages and calls(failed to go through) and twice with Viator customer service saying all was ok, the guide never came. This is very bad and we want a full refund.
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Paul_S
January 20, 2026 · via Viator
Guide did not show up
Well… we never heard from our guide. We waited at the meeting point… and we waited. He never showed up.
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Vladimira_K
August 4, 2025 · via Viator
No show up
Basically our tour guide didn’t turn up so we didn’t do this tour We try to contact the tour company we called them and no answer We were awaiting for 1h at the collection point Very disappointed since we had to do our own stuff after
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James_D
July 17, 2025 · via Viator
The operator never showed...
The operator never showed up. Ruined the entire day waiting around, trying to contact them. The phone number wasn't in service and the online chat went unanswered.
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RAVIN_T
July 3, 2025 · via Viator
Tour operator didn’t show up
The tour guide never communicated or showed up. No contact. We kept sending messages . Also the phone number provided didn’t work.
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Arthur_C
June 7, 2025 · via Viator
Half Day Private Walking Tour of Kyoto
The half tour historical walking tour of Kyoto is a great way to quickly see some of the most important sites in Kyoto. Our guide Julian knew his stuff and was passionate about the history of Kyoto. It’s nice to be able to walk the city with a local at the beginning of your visit. The private tour is not much more expensive than taking a larger public tour for a family of four so it is a good value.
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Lynda_R
November 22, 2024 · via Viator
Super Tour Guide
He was a wonderful tour guide and explained the history and importance of the temples and shrines. His English was terrific and he was very knowledgeable. His selection of sites and our routes on the train, walking and cab were well thought out.
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Jan_R
November 15, 2024 · via Viator
Great tour of Kyoto.
Riccardo did a great job as our guide showing us Kyoto. He has very good knowledge of the history and culture of Kyoto. He ensured that the tour went at our pace (being four older people ) and adapted it to places we were interested to see. I recommend this tour as a great introduction to Kyoto.
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Anthony_G
November 12, 2024 · via Viator
Kyoto temples
Robert was an excellent guide who explained an amazing amount of history and culture of the places we visited and Japan in general.
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KRISTIN_K
November 8, 2024 · via Viator
Short and sweet
Great tour if you only have a few hours to explore old Kyoto. We got to see the main sights and our guide Oscar was knowledgeable and accommodating.