Terrible trip
It was terrible, the driver didn’t want to pick us from the reception door so we had to walk a long way with 2 small kids, the boat doesn’t look like the pictures, it’s miserable. The toilets are also miserable, you can’t touch anything. Also the food was cold, dry, doesn’t look good. You have to pay for wifi, terrible tripz
事業者からの返答
Dear Shalash_A,
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.
Regarding the pick-up, we would like to clarify that guests are informed in advance when the transfer vehicle cannot enter inside the hotel area due to hotel/security rules. In this case, the pick-up point was arranged at the security gate, and this information was shared before the tour. Our driver followed the confirmed pick-up instructions.
We are also sorry to hear your comments about the boat, toilets, and food. Cleanliness and guest comfort are very important to us, and we have already forwarded your feedback to the boat management team for immediate review and improvement.
The yacht used for this tour is the same category as advertised, but we understand that expectations may differ from guest to guest. Optional services such as Wi-Fi may be chargeable on board, depending on the boat’s own policy.
We always aim to provide a smooth, enjoyable, and safe experience for all guests, especially families with children. Your comments will be taken seriously and used to improve our service quality.
Kind regards,
Awful Day
The transfer was 2.5hrs from hotel I was picked up at 7.30 and was told transfer was 1.5hrs.. by the time we got on the boat it was already 10.30 and we were off the boat again by 3.00… not a great experience as was supposed to be an English spoken tour and nobody spoke English… When getting off the boat had no direction of how to get back to the bus and have currently been sat on a bus for 2 hours with 3 hours without any drop offs!! Food was awful on the boat both the food and the fact we were not informed lunch was even ready and they were charging €6 for ONE drink!
事業者からの返答
Hi Zoe,
Thank you for your feedback. We’re sorry to hear the experience didn’t fully meet your expectations.
This tour includes pickups from different regions such as Belek, Side, Antalya and Alanya, so transfer times can vary depending on the hotel location and traffic conditions. In your case, as you were picked up from Belek, the transfer can take longer than guests staying closer to Alanya.
We really appreciate your comments and hope you still enjoyed parts of the day. Thank you again for sharing your experience.
Best regards,
Fantastic
Absolutely Amazing family trip, friendly staff, enjoyed a fun day out. Would definitely recommend. 2 Foam parties 1 for children then 1 for adults. Kids get to steer the boat. Photo with parrot. 3 swimming stops. Loved it
事業者からの返答
Thank you so much for your excellent feedback! We're thrilled you and your family had a fantastic trip and enjoyed the fun activities, especially the foam parties and the chance for the kids to steer the boat! It's great to know that the swimming stops and the photo with the parrot were also highlights. We truly appreciate your recommendation and can't wait to welcome you back for another fun-filled adventure soon!
Best regards,
Tripventura
