Poor communication
The tour guide does not give any information about the process.
Rough tone when asked.
事業者からの返答
Es tut uns sehr leid zu hören, dass die Tour nicht Ihren Erwartungen entsprochen hat. Wir entschuldigen uns für die schlechte Kommunikation und den unfreundlichen Ton des Guides. Ihr Feedback ist uns sehr wichtig, und wir werden daran arbeiten, solche Situationen in Zukunft zu vermeiden. Wir hoffen, dass wir Sie bei einer zukünftigen Tour von unserem Service überzeugen können.
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Emily O
September 16, 2024 · via Tripadvisor
A trip with both ups and downs
Our trip started rather bumpy. We waited for the jeep as agreed, but no one came. After 15 minutes I wrote to the provider if there were any changes, after which we got the answer that he would call the driver and ask. After about half an hour we were told that customers were delayed before us and therefore the transport was delayed by another 10 minutes. After the specified time (i.e. 40 minutes after the agreed time) a normal car arrived and the driver said that other people had cancelled from our hotel and the driver therefore thought that he no longer had to stop at our hotel. He apologized to us and drove us to the first stop of the group. The fact that the driver did not put the mobile phone out of his hand while driving at a significantly increased speed to catch up took some getting used to. Once at the meeting point, the symphatic tour guide introduced himself, which was definitely the highlight of the tour. He always provided entertainment, motivation and good mood. Until the first goal was reached, there was a water fight (it is recommended to bring waterproof packaging for mobile phones), after which the canyon was reached as the first big goal. There was no stop at a local Turkish house with Turkish tea to greet. But the canyon was very nice, even if the water was too cold to swim. The next stop was the dripstone cave. Since admission is not included, we preferred to enjoy the beautiful view. Last stop was the restaurant with the water park. The food was very delicious, but it should be noted that even if lunch is included, which does not apply to the drinks. There was no time to swim in the restaurant pool or slide the water slide. Our jeep driver (good driver and very friendly) then took us back to the hotel.
事業者からの返答
We sincerely apologize for the inconvenience you experienced with the pick-up situation. We understand how frustrating it must have been to wait much longer than expected, and we are genuinely sorry that our service did not meet your standards.
We are glad you enjoyed the rest of the tour and that our tour guide made your experience memorable despite the rough start.
Thank you again for your detailed feedback. Your satisfaction is our top priority, and we are committed to making your next adventure with us a better experience.
Best regards
Team Tripventura
D
D898KYtamarar
September 14, 2024 · via Tripadvisor
AWESOME
Excellent tour with excellent guide! Mega had a lot of fun and He took excellent pictures of us during the process. The day was filled with wonderful impressions. Highly recommended. On the next holiday gladly again!
事業者からの返答
Vielen Dank für Ihre tolle Bewertung! Es freut uns sehr, dass Sie so viel Spaß auf der Tour hatten und unser Guide den Tag mit ausgezeichneten Bildern und schönen Eindrücken bereichern konnte. Wir schätzen Ihre Empfehlung und freuen uns schon darauf, Sie bei Ihrem nächsten Urlaub wieder begrüßen zu dürfen!
Beste Grüße,
Tripventura
J
janinej745
September 14, 2024 · via Tripadvisor
Nice scenery
The tour was nice for scenery but relaxewise u have to be prepared for a waterfights with the other jeeps. Be prepared for this:) So if I are in for a wet adventure this is totally for you!
事業者からの返答
Thank you for your feedback! We’re glad you enjoyed the scenic tour, and you're absolutely right—our jeep tours come with some fun water fights! It’s all part of the adventure, but we understand it's not for everyone!
We hope to welcome you back for more fun and unforgettable memories.
Best regards
Team Tripventura
P
Patricia A
August 18, 2024 · via Tripadvisor
Recommend
The drivers were on time and were very friendly. The jeep ride was lots of fun and would highly recommend it. The canyon does get busy but it’s worth it. My only negative was the lunch. It was dry chicken and very dry salad not worth it at all. They need to do better with the lunch.
事業者からの返答
Thank you for your honest feedback! 😊 We’re glad to hear that you enjoyed the jeep ride and found our drivers punctual and friendly. It’s great that you appreciated the experience at the canyon, even though it can get busy. However, we’re sorry to hear that the lunch didn’t meet your expectations. Your comments about the food are valuable to us, and we will work on improving the quality for future guests. We appreciate your recommendation and hope to welcome you back for an even better experience next time!
1
157ilhanc
June 12, 2024 · via Tripadvisor
Alanya Sapadere Canyon
I went on the Sapadere Canyon tour. It was AMAZING. From start to finish it was professional, fun, safe, and beautiful. I highly recommend.
事業者からの返答
Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your boat trip with us.
Your feedback is invaluable to us and helps ensure we continue offering excellent value and memorable experiences. We look forward to welcoming you on another adventure soon!
Thank you once again for choosing Tripventura.
Warm regards,
Tripventura Team
M
MICHELLE_F
October 20, 2023 · via Viator
Fabulous trip - but go with a different company!!
Firstly, the jeep arrived over an hour late and when it did turn up it was already full! The 3 of us were asked to "squash in" when - at best - there were only 2 seats!! We refused. At this point the driver said it was because we were "too big" and laughed at us. I have never felt so embarrassed or humiliated. We phoned to request a refund. Miraculously another bust then arrived and we were told we would have a VIP trip for the 3 of us., That was a lie to induce us to go. At the end of the first stop the buses were amalgamated and we were placed with elderly Russian tourists that demanded the music be turned off, told the driver to slow down and were very argumentative with us. This was absolutely not the experience we expected or paid for - BE VERY CAREFUL !!! Our driver, "Mike" was apologetic and tried several times on our behalf to alter what was going on, but to no avail. I would absolutely not recommend this company to anyone.
The trip? Stunning scenery and the canyon was amazing. Very steep climb in places, despite there being ramps - so definitely not for the less mobile. The river stop and lunch was lovely. Be warned - the water is freezing cold!
事業者からの返答
We sincerely apologize for your subpar experience during your recent excursion with Tripventura. Your feedback is invaluable to us, and we deeply regret any inconvenience and embarrassment you endured due to the delays and seating issues you faced upon arrival.
We emphasize that the situation you encountered is far from the standard of service we strive to uphold. Delays and seating discrepancies are different from our typical customer experience, and we are taking your feedback seriously to prevent such incidents from occurring in the future.
While it is true that unforeseen circumstances can occasionally disrupt our operations, it is certainly not our intention to inconvenience or humiliate our valued customers. We appreciate your patience in accepting an alternative arrangement and apologize for any discrepancies in what was promised.
We are pleased to hear you enjoyed the stunning scenery and the canyon during the trip. However, we acknowledge that the overall experience fell below your expectations. Your feedback helps us improve, and we are dedicated to ensuring that your future interactions with Tripventura are nothing less than exceptional.
Thank you for your understanding and for bringing this matter to our attention.
Sincerely,
Tripventura
H
hulyaenl
August 24, 2023 · via Tripadvisor
great event
It was a great experience, a perfect event, thank you very much to everyone who contributed. Definitely everyone should try it ❤️❤️
事業者からの返答
Selam! Bu harika geri dönüşünüz için minnettarız. Umarız yakın zamanda tekrar sizinle beraber güzel anılar biriktiririz. En iyi dileklerimizle, Tripventura."
U
Ulkar_B
August 6, 2023 · via Viator
Excellent
The trip was amazing. The scenery, places, planning, time management, photographer and driver... i am fully satisfied
2人が参考になったと回答
事業者からの返答
Thank you so much for your kind words! We're thrilled to hear that you had an amazing trip and that you were fully satisfied with the scenery, places, planning, time management, photographer, and driver. Your satisfaction is our utmost priority, and we are grateful for your feedback.
We look forward to the opportunity to serve you again in the future. If you have any more adventures with us, please don't hesitate to reach out. Thank you for choosing Tripventura!
Best regards,
Tripventura
9
989yasind
May 28, 2023 · via Tripadvisor
Amazing
Really a great thanks to the whole crew and my friends, and we’ll be in line with you later
事業者からの返答
Merhabalar,
Olumlu deneyiminizi tur acentemizle paylaşmak için zaman ayırdığınız için teşekkür ederiz. Yolculuğunuzdan keyif aldığınızı ve nazik sözlerinizi takdir ettiğinizi duymaktan mutluluk duyuyoruz.
Seyahatleriniz sırasında unutulmaz anılar yaratmanıza yardımcı olmak bizim için bir zevkti. Ajansımızda, olağanüstü hizmet sunmak ve müşterilerimizin baştan sona sorunsuz ve keyifli bir deneyim yaşamalarını sağlamak için çalışıyoruz.
Bizi seçtiğiniz için teşekkür ederiz ve gelecekte sizi tekrar ağırlama fırsatına sahip olmayı umuyoruz.
Sevgilerimle,
Trip Ventura Team
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