The trip started by the sound system not working well. Broke up continuously do that we could not understand the safety induction or instructions. The guide and driver could not fix it. We had booked a coach and fly back tour to Milford because we had other commitments. We were not able to fly back. We were driven back by coach instead. It was not clear when and how we would get refunded the difference ot the two fares.
事業者からの返答
Kia ora,
Thank you for letting us know, and we're really sorry the sound system issues affected your journey. We're also sorry the fly-back leg couldn't go ahead as booked due to weather. Refund details can vary depending on the platform and operator, so our on-the-day team don't always have full visibility to correctly provide that information — please reach out to our reservations team with your booking details and they can help.
Ngā mihi nui
D
Desiree_T
July 7, 2026 · via Viator
Fabulous experience. Even...
Fabulous experience. Even though the coach trip was long, it was extremely scenic and interesting. Cruising the Milford sound was spectacular and the flight back was one of the best things we have ever done. Awesome day.
M
Michelle_W
June 5, 2026 · via Viator
Awesome Milford Trip
Great trip. Great company. Stan the Tour Guide/bus driver very knowledgeable, great sense of humour. We where to bus, boat and fly back from Milford, but weather conditions where not good. Great communication with what was happening. Was being refunded without question. Would definitely do it again, with the same company. Brilliant day.
K
keithhB97MS
March 29, 2026 · via Tripadvisor
Wow!! Milford rocks!
This was amazing!!!
Bus from Queenstown… boat tour… and the flight back!
Airplane… but I am sure helicopter would give you the same sense of wonder!
NZ is beautiful! Seeing from the flight back to Queenstown was a memory that will last a lifetime!!
事業者からの返答
Kia ora Keith,
Land, sea and sky all in one day — it doesn't get much better than that. Really glad the scenic flight back added that extra layer to an already incredible experience. NZ really does have a way of leaving a mark.
Ngā mihi nui
M
Merinda_M
December 9, 2025 · via Viator
Book directly next time
Viator is a third party company that coordinated tours into a package using two separate companies. Our friend booked a similar experience through viator for the same day/time but her sub-companies were different than ours— we should have booked on the same exact itinerary to travel together. Unfortunately we were informed only after entering the first stage of our 3 part excursion that the last part was cancelled. Visitor did end up refunding us for that portion after request, but the communication was poor. I would recommend booking directly through local companies to avoid the hassle and miscommunication!
Souther Adventures in Queenstown was the company through which the first two parts were booked— a coach/bus ride and tour into Milford Sound and then a cruise through Milford sound. The bus ride wasn’t super great— the guide wasn’t extremely knowledgeable, although she was nice and the driver was great. It would have been nicer to hire a car and drive it ourselves. The cruise however was incredible— mainly because Charlotte l, the tour guide, was incredibly knowledgeable and fun. I would give Souther Adventures guide Charlotte on the cruise five stars!
S
Sandra_H
November 12, 2025 · via Viator
Great
Great time. One clitch said we'd have our own window seat on the plane vack. That was not the case...
D
daisy154913
November 7, 2025 · via Tripadvisor
What a fantastic day.
Unforgettable trip - our guide Allegra made it even more fantastic. Her knowledge, passion, and humor was spot on ! During our drive we were treated to rainbows, birdlife and ample stops for comfort. Even though our return flight was cancelled due to weather , Allegra went above and beyond and found us a heli flight back while we were on the cruise. I wouldn’t be surprised if it was Allegra who arranged for us to see dolphins, seals and a penguin on the cruise 😁 Would definitely recommend this trip -and a wonderful bonus if you are greeted and accompanied by Allegra.Thanks for the memories
事業者からの返答
Kia ora,
It’s really lovely to read your feedback. We’re so pleased you enjoyed the day and that Allegra’s knowledge, humour and calm approach helped make it such a positive experience. Milford Sound can certainly keep plans flexible, so it’s great to hear she was able to adapt things along the way and keep the day running smoothly. We’ll be sure to pass your kind words on to her.
Ngā mihi nui
9
972dixies
November 7, 2025 · via Tripadvisor
Unforgettable trip with Allegra
Our guide Allegra was exceptional. Her knowledge, passion and humor made a fantastic trip so much fun. She provided us with rainbows, bird sightings and I’m sure she pulled some strings for us to see dolphins, seals and a penguin during our cruise. Would highly recommend this trip . Even though our original flight was cancelled due to weather she was persistent in finding another flight for us(by helicopter- 😁)Thanks for a great trip.
事業者からの返答
Kia ora,
It’s lovely to read your feedback. We’re really pleased you enjoyed the day and that Allegra’s knowledge, humour and care helped make it such a memorable experience. Weather can certainly keep everyone on their toes in Milford Sound, so it’s great to hear her persistence helped things come together in the end. We’ll be sure to pass your kind words on to her.
Ngā mihi nui
K
Kathy_F
February 22, 2025 · via Viator
Flight maybe, in fact...
Flight maybe, in fact probably will be canceled due to weather, so don't plan on being back before 7 pm.
A
Angela_T
February 20, 2025 · via Viator
Cancelled Flyback
We booked the coach drive over and fly back. The weather was perfect blue skies and all of the passengers we were with that booked flights had a pilot waiting on them. We had no pilot and they didn’t even notify us or the coach driver. We had to hunt them down and they just said “we aren’t flying today “. No explanation. So we had to take the miserable 4 hour drive back. They gave us a partial refund but since we didn’t get what we paid for and expected we believe they should refund in total.
Neither Viator, Southern Discoveries or Milford Air were willing to take any responsibility. We believe the plane didn’t fly because they didn’t have enough passengers and therefore chose to abandon us. The weather had zero to do with it. Buyer Beware.
Queenstownの類似ツアーを比較
最安値: Queenstown: Lake Wakatipu Scenic Cruise, 90 Minutes — $45
最高評価: Milford Sound Flight and Cruise Tour from Queenstown — 4.9 (2,223 件のレビュー)
最短: Shotover River Extreme Jet Boat Ride in Queenstown — 25 分