Guide was nice enough but was not prepared. We were excited to see the Grand Mosque but we went on a busy day and after waiting in the car line for 30 minutes, security asked to see our ticket and the guide had not purchased them yet so we were kicked out of line. Our guide said normally they can buy them at the gate but that’s not our fault. We hire a guide to be prepared for all scenarios. It threw off our whole day and we spent most of the day in the car. We did have lunch at the Mandarin Oriental hotel which was beautiful but that was pretty much it. Would not go back to this agency.
Thank you for taking the time to share your feedback. We apologize for the inconvenience you experienced with the Grand Mosque tour. We understand how disappointing it must have been to face delays and ticketing issues on a day you were excited about. While we’re glad you enjoyed your lunch at the Mandarin Oriental hotel, we recognize that the overall experience did not meet your expectations. Your comments about our guide’s preparedness are taken very seriously. We are reviewing our processes and reinforcing our training to ensure that our team is fully equipped to handle all scenarios, even on busy days. We appreciate your honest input as it helps us improve our services. We hope you will consider giving us another opportunity to provide you with the exceptional experience you deserve.
