アルーバ田園地方のツアー

Thank you for your feedback. We’re sorry that the pickup situation caused frustration and that you were ultimately unable to join the tour. We would, however, like to clarify that our transportation team did attempt to pick you up. The difficulty occurred because the hotel information provided to us was not specific enough to identify the correct Divi property. During our communication, we were first advised that you were staying at the Divi next to Tamarijn, and later that it was the Divi next to the casino. Aruba has several Divi properties located in the same general area, and these descriptions unfortunately led our driver to the wrong location. Our team remained in communication with you and continued trying to locate you, including calling around 8:40 AM and subsequently advising you where the driver was. This was not a situation where the transportation simply failed to arrive; our driver was actively attempting the pickup based on the location information we had received. We completely understand your decision not to further delay the tour for the other guests, and we appreciate your consideration for them. At the same time, we hope you understand that accurate hotel information is essential for shared transportation, as our drivers are coordinating pickups from multiple resorts within a limited pickup window. We regret that the misunderstanding prevented you from enjoying the tour and appreciate your feedback. Any applicable refund request will be handled according to the booking and cancellation policy of the platform through which the reservation was made.

Thank you for taking the time to share your feedback. We’re glad to hear that you found our guide friendly, although we’re sorry that the overall experience did not fully meet your expectations. We have taken note of your comments regarding the transportation and will share them with our operations team. Our vehicles are regularly inspected and maintained, but we understand that the condition and comfort of the transportation are also an important part of the guest experience. Regarding the colorful houses mentioned in the tour information, we apologize that this part of the experience did not match what you expected. Depending on traffic, road conditions, timing, and operational circumstances, the route may occasionally require adjustments. However, we agree that any advertised highlights should be clearly communicated if they cannot be included. Thank you again for your feedback. We continuously use our guests’ comments to improve our tours, transportation, and overall service.