サンフアン往復送迎付きバイオベイカヤックツアー

I've had, as a bucket-list experience, to see a bioluminescent body of water, and one of the main reasons for our trip to Puerto Rico was to take a kayak tour of one of their bio-bays. We booked the trip for a clear night, and were super excited. Our driver, who was fantastic, picked us up at our hotel at the exact minute listed, he was lovely, professional and well informed. We arrived at the office where the tours are managed and folded in with the rest of the people. As part of the paperwork, I filled in forms listing everyone's weight from their drivers license. It looked like my husband and I would both be near the top limit of weight for the kayaks, but not over, and we'd be partnering with our much lighter sons so we were nowhere near the maximum weight for the kayaks. We were surprised to all be ushered into a room with a scale. My kids weighted in first, they were surprised to be about 8 pounds heavier in Puerto Rico than they were at home. My oldest was thrilled, as he's been trying to gain weight. My husband was just under the max. I requested to be weighted without everyone in the room, so my husband and kids filed out. I stepped on the scale, and was just over the weight limit. The guy managing the weigh in just said, "OK, looks good" said something I didn't understand to the other tour guide and then left the room. I thought I was fine, because, again, the combined weight with my son would be 50+ pounds below the posted weight limit for the kayak. I walked out to join the rest of the group thinking all was clear, when the young man managing the paperwork announced to the FULL GROUP that I was over the weight limit and wouldn't be allowed to go. I couldn't believe that I'd just had my weight announced to strangers and was deemed too fat to kayak when I've been kayaking for decades. (I'll add here that I'm a tall woman, and an endurance swimmer, clocking miles in the pool. I could have swum the route in less time than it took to kayak.). I have NO objection to their weight limit, and the company having to enforce it. Making sure I'm not too heavy for their rules was my responsibility, and I get that I was just over their limit. What I strenuously object to was their violation of my privacy and their announcement to a full group of tourists that I wasn't allowed to go because I was too heavy. I took my family aside and told them I'd be happy to go sit at the bar across the street while they go on the trip, which is what I did, after sobbing in the bathroom for a while, because that was, without a doubt, the MOST humiliating experience in my 53 years of life. My husband was confused and asked why other pairs who would clearly combine to weigh more than my son and I were fine to go and he was told first that it was an issue with their individual seats (the kayaks were old and cracked). The next person he spoke to said it was a health and safety issue (he told them that I'm both an experienced kayaker, and a swimmer) then they said it was because of insurance and vague rules. What they didn't mention was that they had overbooked. Every kayak was filled with no spare boats. Suddenly the extra pounds on the scale made a little more sense. I had the unlucky honor of being the heaviest person in the group. None of the details matter, honestly, on their scale I was too heavy for their rules. Fine. What matters is that I was publicly humiliated in a completely unnecessary way. I was alone in the room with two employees who could have told me then that I couldn't go because I was 8 pounds over on their scale. Instead, they waited until I was back with the group to announce that I was too fat to paddle. The cost of the trip was high, and we'll absorb that because my weight is my fault. What I can't let go is my dignity. I would ask that you advise your partner organizations to be kind and not openly humiliate their guests in front of strangers. As for the tour itself. There was no mention that in order to see any bioluminescence, you'd have to hold a small, dirty tarp over yourself and others to create a sense of darkness and see a small amount of brightness in the water. There was no mention that some of the kayaks are badly cracked and need bailing. There was no mention that this group goes out with half a dozen other groups, so there's well over a 100 people in the water.

It was awesome. All the guides were great. Enjoyable experience. Would recommend highly.

Let’s start with the positives. We made it back alive. We also saw some faintly glowing things and the kayak guides were fun. Aside from that, it was mediocre. The driver was crazy. Everyone in the van thought they were going to die. He would swerve in and out of traffic missing cars by 1-2 ft, hard braking then acceleration. All of this to get us to the shop and have it be closed. We waited for an hour for someone to show up. Oh, and the driver texted me 2 hours before the already early pick up time saying he’s picking us up 45 minutes before the agreed upon time and if we didn’t like it, we could get a refund or reschedule. Great customer service all around. The kayak guides were good. Lots of energy. But the tour consisted of us paddling out to the lagoon, spending 10 minutes with a tarp over us to see the bioluminescence, then heading back. We spent longer waiting for them to open then on the actual tour. Wish they would have disclosed the poor luminescence and need to throw a tarp on. Overall, it was decent but you’re not missing anything if you skip. And consider a company with better transportation and guest coordination.