York
York Minster and the Shambles
Too much time spent waiting on buses. We didn’t get to see all we wanted to see.
事業者からの返答
Dear Sheryl_I,
Thank you very much for the time you have taken to write this review. York Day Rail is not operated directly by us but rather is a partner that we work please know that we take your feedback seriously, and we will review the scheduling to ensure a more efficient and enjoyable experience for our guests in the future.
We appreciate your understanding and patience. If there's anything else you would like to share or if we can assist you further, please don't hesitate to contact us directly.
Kind regards
Evan Evans Tours
CLOSE TO A NIGHTMARE.
I never received the tickets prior to departure. When we arrived in York, the Hop On Hop Off didn’t know anything about this reservation so we had to buy tickets again. On the return trip, the train was packed and we had to stand the entire return journey. This operator likes taking your money, but leaves you completely on your own. STAY AWAY>
事業者からの返答
Hello ronald_f,
Thank you for providing us feedback. We apologise that your experience failed to meet your expectations. Our company strives to provide our customers with the best experience possible. Please know that your experience is not normal, and we have taken steps to ensure that no other customers have the same issues. We would like to investigate this further, please email the details of your booking to reservations@evanevanstours.co.uk and we will get back to you.
Thank you
Evan Evans
