I had to call Viator to get Evens tours to send me the train tickets. I never got instructions. When I got off the train there was no Evens guide. I called Evens and as I spelled out my name on the phone the man next to me talking on his phone said “I was calling to find you.” It was a different tour company. 2 days earlier I arrived at another Evens tour pickup spot only to be told it was cancelled. No notification.
J
Jeanne_W
July 23, 2025 · via Viator
Pass on this one!!
This was a terrible tour. I booked 5 tours this trip via Viator and this was by far the worst. All other tours that I booked were 5 stars and this was sub-par. Why?
1. Mike, our guide did not have a sign when met in the train station. We had to search for him in the parking lot. His excuse was that he would know how to find us.
2. He spoke as if he had marbles in his mouth. We had no issues with any other tour guide.
3. His history of the area was all over the place and not well organized.
4. Some stops didn't allow for much time, one stop was 5 minutes
5. We arrived in the lake district for lunch at 2:50 and all the cafes closed at 3:00. Needless to say, we didn't have lunch.
6. The cream tea was 1 1/2 hours which should have been 1/2 hour and the extra hour could have been used for exploring and shopping.
Most of the trip seemed very rushed other than the Beatrix Potter tour which was very pleasant and time well spent.
事業者からの返答
Dear Jeanne_W,
Thank you for taking the time to provide such detailed feedback regarding your recent tour. We are truly sorry to hear that this experience did not meet your expectations, especially given your otherwise positive experiences with other tours.
We sincerely apologize for the issues you encountered—from the initial difficulty locating your guide Mike, to concerns about his communication style and the organization of the tour. We also regret that the timing of stops, including lunch and the cream tea, was not satisfactory and impacted your enjoyment.
Your comments are very important to us, and we will be sharing them with our management team to ensure improvements are made in training, scheduling, and overall guest experience. Please be assured that we take all feedback seriously and strive to deliver the highest standards on every tour.
If you would be open to discussing this further, we would welcome the opportunity to make things right and regain your trust. Please feel free to contact us directly at info@evanevanstours.com.
Thank you again for your honesty, and we hope to have the chance to provide you with a much better experience in the future.
Warm regards,
The Evan Evans Team
R
Rithika_2002
June 28, 2025 · via Tripadvisor
Amazing! Would defs recommend
Peter was excellent. He has amazing knowledge and is really good at story telling! He made good conversation, was clear with instructions, and has amazing driving skills haha! Loved every bit of it!
I loved how the company explained everything from start to finish about the travels to and from Euston station and Oxenholme station. This was very helpful!!
Would definitely recommend!
事業者からの返答
Dear Rithika_2002,
Thank you so much for your wonderful feedback!
We're absolutely delighted to hear that you had such a great experience with Peter. He truly is a gem – knowledgeable, engaging, and a fantastic storyteller! We're thrilled that his clear instructions, warm conversation, and impressive driving skills made your journey enjoyable from start to finish.
We're also pleased that you found our communication helpful in navigating your travel between Euston and Oxenholme stations. Making your experience as smooth and seamless as possible is what we strive for.
Thank you again for your kind words and recommendation – it means a lot to us. We hope to welcome you back on another Evan Evans adventure soon!
Warm regards,
The Evan Evans Team
R
Rithika
June 28, 2025 · via Viator
Amazing! Would recommend
Peter was excellent. He has amazing knowledge and was really good at story telling! He made good conversation, was clear with instructions and has amazing driving skills haha! Loved every bit of it.
I loved how they company explained everything from start to end about the travels to and from Euston station and Oxenholme station. This was very helpful!
事業者からの返答
Dear Rithika,
Thank you for your fantastic feedback!
We're so pleased to hear you had such a great experience with Peter. He's truly one of our best – knowledgeable, engaging, and as you said, a great storyteller! It's wonderful to know that his clear communication and warm personality made the day even more enjoyable (and yes, his driving skills are impressive too!).
We're also glad you found the travel information helpful. We know how important clear guidance is when navigating between stations, and we're happy it made your journey smoother.
Thank you again for joining us – we hope to welcome you back on another Evan Evans adventure soon!
Warm regards,
The Evan Evans Team
T
T1733JIcourtneym
September 20, 2024 · via Tripadvisor
Despicable don't recommend at all
After not being able to the find the tickets in time ; I missed my train and missed the entire tour. I reached out to the company for a refund to my disgust they just took my $600aud and laughed all the way to the bank.
Despicable
事業者からの返答
Dear T1733JIcourtneym,
Thank you for providing us with feedback.
We apologise that your experience failed to meet your expectations. Our company strives to provide our customers with the best experience possible. Please know that your experience is not normal, and we have taken steps to ensure that no other customers have the same issue.
We would like to hear from you with any additional questions, comments, or concerns. You can contact us on 02079328385 or email us on Reservations@evanevanstours.co.uk
We would love the chance to make things right with you and hope you choose to give us a second chance.
Sending you our best wishes,
Evan Evans Team
T
Tour726524
May 13, 2024 · via Tripadvisor
Great Tour Guide - lousy tour company
The Tour Guide was great. The tour company sent me 2 copies of the same ticket instead of the 4 tickets I needed. When I asked about this they sent the proper tickets, but then called me again and seemed very confused. They didn't tell the guide about our reservation for Cream Tea, so I had to follow up again on that. The hotel with the tea room was very uninterested in our group. They mostly ignored us, and grudgingly served us. They could not even bother to be polite. I give 5 stars to the tour guide and 2 to Evan Evans tours. The tour guide did not work for them, he was an outside contractor.
事業者からの返答
Dear Tour726524,
Thank you for sharing your experience with us. We're pleased to hear that you enjoyed the tour guide's service, and we sincerely apologize for any inconvenience caused by the ticketing and communication issues you encountered. Your feedback is crucial to us, and we will address these concerns with our team to ensure smoother processes in the future.
we hope you give us a chance to make it right.
Best wishes
Evan Evans Team
4
476mayut
November 28, 2023 · via Tripadvisor
Great one-day tour in Lake District
Due to the disruptions and cancellations of the train, we got off it at the Preston station unexpectedly. I was confused at first because I'm a foreign tourist, but the tour agent(Evan Evans Tours) got in touch with me immediately and the local tour guide, Tim picked me up in front of the station. He was very friendly and his explanation was easy to understand for foreigner. In addition, he helped me to take pictures at a great photo spot. There are a lot of beautiful nature, so I could forget daily life and enjoy this tour. Thank you for your kind support, Tim!
事業者からの返答
Hello 476mayut,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.
We hope to see you again on another one of our tours!
Best wishes
Evan Evans
S
Sheila_C
November 26, 2023 · via Viator
An American in the Lake District
Mark, the guide, knows the area very well and has great information about many details.
I'd suggest leaving the Beatrix Potter's World off the tour, unless there are young children signed up.
事業者からの返答
Hi Sheila_C,
Thank you for leaving us feedback on your tour. We are glad you had a good time on your tour. We are glad our team managed to make your day a good one. We hope to see you again soon!
Best wishes
Evan Evans
L
Lisa_T
September 28, 2023 · via Viator
Windermere in the Rain
Round Top and the boat ride on the lake. We had a very personable and knowledgeable guide who was very attentive.
事業者からの返答
Hi Lisa_T,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.
We hope to see you again on another one of our tours!
Best wishes
Evan Evans
T
Taei_H
August 28, 2023 · via Viator
Terrible experience. I wouldn’t recommend!
We got picked up 2 hours late from the station. No apologies from the local guide. Not worth of money at all!
事業者からの返答
Hello Taei_H,
Thank you for your review, we appreciate you sharing your experience. We would like to hear more about what happened. Could you please email us at reservations@evanevanstours.co.uk
so we can investigate this issue.
All the best
Evan Evans