Terrible experience! Too fast! There are other agencies that do the Moon Valley and Death Valley tour much better!!! It's a scam; it's not worth it.
事業者からの返答
Hola Ana,
Lamentamos que la experiencia no haya cumplido con tus expectativas.
Queremos aclarar que el Valle de la Muerte no estaba incluido dentro del itinerario publicado de esta excursión. Los tours regulares al Valle de la Luna cuentan con tiempos y recorridos definidos, por lo que no es posible incorporar ambos lugares en una misma salida compartida sin afectar el desarrollo general de la actividad.
Para quienes desean visitar también el Valle de la Muerte, existe la opción de realizar una excursión privada, que permite adaptar el itinerario y los tiempos de manera más flexible, aunque con una diferencia de tarifa respecto al servicio regular.
Agradecemos tu comentario, ya que nos ayuda a seguir mejorando la comunicación sobre el alcance y características de cada experiencia.
Saludos cordiales
C
Cesarvq
November 18, 2025 · via Tripadvisor
A special place
A light walking experience, with good views and an excellent guide that made the tour an even better experience, is worth it.
事業者からの返答
Hola Cesar!
Muchas gracias por compartir tu experiencia. Nos alegra saber que disfrutaste de una caminata ligera con tan buenas vistas y que tu guía hizo que el tour fuera aún mejor. Que bueno saber que la experiencia valió la pena para vos.
Saludos cordiales
A
Ashley_F
September 30, 2025 · via Viator
Terrible to communicate with and stole my park pass.
I was confused and misunderstood the pick up location. I thought it was my hotel because they asked for my hotel details. I was also confused because I was bounced around between so many different agencies and contact numbers when I tried asking questions before the tour date. They are a reseller in Argentina that resells to local agencies that resells to the final agency. This would have cost half the price had I booked locally. When we discovered the mistake I asked if I could drive my car to catch up to the tour they refused. When asked to move the date, they refused. When I asked for the park pass I paid for to use different day, they refused. So they stole my park pass at the end of the day so I had to buy another one to do a self guided tour. I would not work with this agency.
事業者からの返答
Hello,
We’re sorry for your disappointment. We’d like to clarify that the tour you booked required presentation at the office, as stated in the confirmation you received both through Viator and again via WhatsApp on the morning of the tour. Since no one attended at the agreed time, the booking was marked as a no-show.
Regarding your request to change the date or use the park ticket separately, once a dated ticket is issued it cannot be modified or reused, which are rules set by the park itself.
We regret the misunderstanding and hope that, despite this situation, you were able to enjoy the beauty of the Atacama region.
Kind regards,
Say Hueque Team
9
947yadirad
July 30, 2025 · via Tripadvisor
Nice scenery, although overrated
The experience was good, although for the price and time of stay in the valley is expensive, as indicated by the description does not include snacks so I saw already being on site there are other tours that do include it.
The guide who touched us was in a hurry to finish the tour, he didn't let us stay until the sunset was over because he wanted to leave the place first.
事業者からの返答
¡Hola!
Gracias por tomarte el tiempo de dejarnos tu comentario. Lamentamos que la experiencia no haya cumplido del todo con tus expectativas en relación al tiempo en el valle. El ritmo del tour está pensado para respetar los tiempos autorizados para visitas en cada lugar. Igualmente tomamos nota de tu observación y la tendremos en cuenta.
Quedamos a disposición ante cualquier consulta.
Un saludo cordial
M
MargaritaS415
June 5, 2025 · via Tripadvisor
Striking landscape but the tour can be better
The valley of the moon is a spectacular landscape, but I feel that the tour is a little overrated. You only spend about an hour in the valley, at the same time as all the other tour groups. As a result, the dune lookout is crowded. There was a queue when I visited and it was low season. The guide before us was taking dozens of photos for each person in his group so needless to say that took forever. A couple photos per person should be enough in a crowded setting like this.
The sunset spot is outside the valley and while it’s a nice location, it’s far from spectacular. You are looking down at rock formations from the plateau, so not a great angle for photography.
事業者からの返答
Hi Margarita!
Thank you for sharing your feedback. We're glad you enjoyed the beauty of the Valley of the Moon. As this is one of the region's most iconic sites, certain areas can get busy even during low season, especially at the main viewpoints.
The itinerary is designed to offer travelers the highlights of the park within the limited access hours permitted by local regulations. We appreciate your perspective and will keep your comments in mind as we continue refining the experience, even so there's not much other visitors in the park.
Kind regards
L
Leslie_D
June 2, 2025 · via Viator
Fantastic trip and...
Fantastic trip and fantastic guide (Alex). The first guide was very knowledgeable and helpful. Great time!
事業者からの返答
Hi Leslie!
Thank you for your review! We're happy to hear you had a great time and felt well guided throughout the trip.
Kind regards
T
Tour428086
April 21, 2025 · via Tripadvisor
Interesting
Very friendly guide but speaks too much which leaves less exploration time
Departure too early from the sunset site but similar for all companies on site
事業者からの返答
Bonjour,
Merci d’avoir partagé votre retour. Nous sommes ravis de savoir que vous avez apprécié la compagnie de votre guide et que vous avez passé une belle expérience. Nous prendrons certainement vos commentaires en compte pour continuer à améliorer l’expérience.
Nous espérons vous accueillir à nouveau pour une prochaine aventure en Amérique du Sud.
Bien à vous
R
rms980
April 4, 2025 · via Tripadvisor
moon valley - a little overpriced.
The experience was good but I guess this was a little overpriced. At least some snacks/coffee, wine or food can be included with this price. Moon Valley was good but the sunset was overrated.
事業者からの返答
Hello rms980,
Thank you for your feedback and for joining our tour. We’re glad to hear you enjoyed Moon Valley, even if the sunset didn’t meet your expectations.
For clarification, this semi-private tour includes round-trip transportation from San Pedro de Atacama and the guidance of a professional, bilingual guide. All the information about the tour, what's included and what not is detailed in the description. The price of the tour includes the services descripted and is in line with market prices. We hope you find this clarification useful.
We appreciate your comments, as they help us continue to improve our services. Thank you for choosing us!
Best regards,
Cecilia
A
andreaiZ6743PO
February 27, 2025 · via Tripadvisor
Great place and guide
The Valley is wonderful. In the middle of the tour there was a thunderstorm and the park was closed, but our guide Ernesto improvised an amazing tour with the van and let us eventually enjoy a gorgeous sunset. He saved the day. Recommended.
1人が参考になったと回答
S
saragraces2018
February 2, 2025 · via Tripadvisor
Go to this place with a different company
The guide was very kind. But I would go with a different company to this location next time. The van was hot and cramped compared to Puka Rami agency tours.
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