We had tickets purchased for the Puno-Cusco night bus bought more than a month in advance directly from the company. Without any explanation, when we arrived at the station at the Turismo Mer counter to ask which terminal the bus was leaving from, they switched us to another company. They put us with a company with worse services than the ones we had contracted and tried to sell us on the idea that the quality was the same. Without even giving us any alternative for a claim, refund of the difference, or similar.
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graceamberf
June 15, 2026 · via Tripadvisor
Excellent service
Excellent service from the crew member Misael Cotrina
事業者からの返答
"¡Muchas gracias por tu mensaje! Nos alegra mucho saber que tuviste una experiencia excelente a bordo y que el servicio de Misael Cotrina contribuyó a que tu viaje fuera especial.
Para nosotros, la calidez y profesionalismo de nuestro equipo son fundamentales. Ya hemos compartido tus palabras con Misael, quien seguramente se sentirá muy motivado por tu reconocimiento. Nos esforzamos cada día por mantener estos estándares y comentarios como el tuyo nos impulsan a seguir mejorando.
¡Esperamos tenerte pronto de vuelta en una de nuestras unidades para seguir brindándote la mejor atención
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paolovA3210MF
June 15, 2026 · via Tripadvisor
Everything was excellent, 10 out of 10
Everything was very good, the service was outstanding under Misael Cotrina.
事業者からの返答
"¡Hola! Muchísimas gracias por compartir tu experiencia con nosotros. Nos alegra enormemente saber que disfrutaste de un servicio estupendo durante tu viaje.
Le haremos llegar tus felicitaciones a Misael Cotrina, ya que para nuestro equipo es una gran motivación recibir este tipo de reconocimientos por su dedicación y buen trato. Nos esforzamos día a día por ofrecer la mejor atención y saber que cumplimos con tus expectativas nos llena de satisfacción.
Esperamos volver a verte pronto a bordo de Turismo Mer. ¡Buen viaje!"
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796adolfov
June 15, 2026 · via Tripadvisor
Safe travels
Misael Cotrina provided excellent service
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Scenic601839
August 19, 2025 · via Tripadvisor
Better look for another option
They Sell You a Good Service
With blankets, heating charger for phone, etc
I am on the bus cusco puno from August 19 at 10pm and without telling us anything has left the terminal we have been taken to the base and told that we must change buses.
They have put us in a much worse one: the part of the midget footrest, worse seats, the usbs to charge the tlf do not work and the worst thing is that they have not given us any explanation, that is to charge for a Premium Service that do not offer that if they do.
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I2485DAmarcelb
May 8, 2025 · via Tripadvisor
Overnight Bus Cusco - Puno = 10/10
This was one of my best bus traveling experiences so far!
It was on time and super comfortable. We had those extendable 160° chairs and I had better nights then in some hotels.
Also the customer support through WhatsApp was responsive.
For if you book through redbus: You get a ticket which you have to redeem at your respective bus station. We were in Cusco Terminal. The counter there is open at least until 10PM (probably even longer, overnight?)
We were very stressed out because in our country, you just have a ticket and after 5PM you won't find anyone at the bus station. So when we had our bus at 10PM, we were not sure if we could get our valid tickets anywhere anymore.
I would however not recommend to book through Redbus.
Nothing works, I couldnt make any support requests. Therefore I had to be logged in but the login didnt work. No response to any publicly listed mail. So I had to understand how to contact the bus company itself
