Car and driver were not at airport for our pre scheduled pickup and I had to contact the provider. Once the driver showed up he was pleasant and courteous.
事業者からの返答
James, you were right to expect the vehicle and driver to be waiting at the scheduled airport pickup time, and I apologize that this did not happen. A full refund was processed for the booking. I also appreciate you noting that the driver was pleasant and courteous once contact was made. We have reviewed our airport dispatch and communication procedures carefully.
Suhail Ibrahim
Founder & CEO
D
drhousamg
August 17, 2025 · via Tripadvisor
Homey
Very friendly, accommodating and professional. They make you feel comfortable and home.
I recommend them to anyone who wants to visit.
1人が参考になったと回答
事業者からの返答
Dr. Housam, thank you for your generous review. Making guests feel comfortable, welcomed, and well cared for is exactly what we aim for, so your words mean a great deal to our team. We appreciate your recommendation and hope to drive you again.
Suhail Ibrahim
Founder & CEO
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hatematalla
August 1, 2025 · via Tripadvisor
V good desigh
Very good desigh, but weather little hot due to natural ventilation. Has a wonderful open space you cansee most of the airport from anywhere
1人が参考になったと回答
事業者からの返答
Thank you, Hatem. Your comments appear to describe the airport’s design, open space, and natural ventilation rather than the transportation service provided by Rushmore. If you traveled with us, we’d be grateful to hear your feedback about the pickup, vehicle, and driver as well.
Suhail Ibrahim
Founder & CEO
H
hasanaina2025
July 31, 2025 · via Tripadvisor
Car rental at Amman airport - never again
I am writing to express my dissatisfaction with my recent car rental experience with Rushmore, booked through CarJet, in Amman, Jordan. Unfortunately, my experience was far from satisfactory.
Upon my arrival at the airport, I waited for nearly an hour for the pickup service to collect me and provide the vehicle. I had reserved a large car, specifically a Mazda 3 or a similar model, but was instead given a Suzuki Ciaz with 50,000 kilometers on the odometer.
Additionally, I encountered issues with the deposit. Instead of placing a hold on my account for £475, the full amount was charged. When I needed to extend my rental due to the ongoing conflict in the Middle East, I was informed that the price would increase. Ultimately, I returned the car without extending the rental and was told that my deposit would be refunded within 28 days.
Regrettably, six weeks later, I had not received my deposit. After multiple calls and messages, I eventually received a reduced amount of £435, attributed to fluctuations in the exchange rate.
This experience has been highly frustrating, and I feel compelled to characterize it as a severe inconvenience.
事業者からの返答
Hasan, I’m sorry the pickup time, vehicle experience, and deposit process left you frustrated. To clarify the record, the vehicle was delivered and later returned without damage, and our bank-transfer record confirms that the full security deposit amount collected in Jordanian dinars was returned to you. Any difference in the amount shown in British pounds resulted from bank processing and exchange-rate conversion, not a deduction by Rushmore. We should have explained the timing and currency process more clearly, and we appreciate the feedback.
Suhail Ibrahim
Founder & CEO
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Jeffrey_A
June 11, 2025 · via Viator
Don’t waste your money!
My clients booked this transfer months in advance. Waited 2 hours for their pickup. There was supposed to be someone waiting for them their arrival with a sign. No one showed up! My clients were forced to take a taxi from the airport to their hotel.
事業者からの返答
Jeffrey, you had every right to expect your confirmed driver to be there. Missing your airport pickup and leaving you waiting for two hours was unacceptable, and I sincerely apologize. We take responsibility for that failure. I would like to review exactly what went wrong and address it properly. Please send your booking reference through Viator or contact us directly so I can personally follow up.
Suhail Ibrahim
Founder & CEO
H
hgfjhg2025
May 18, 2025 · via Tripadvisor
Perfect start to our trip to Jordan!
Perfect start to our trip to Jordan! Our private transfer from the airport was on time, and the driver was incredibly helpful. We felt very comfortable and well taken care of throughout the ride.
事業者からの返答
Thank you for choosing us for the first ride of your Jordan trip. An airport pickup should be simple—on time, welcoming, and comfortable—so I’m glad that’s exactly what you experienced. We appreciate your trust and hope the rest of your time in Jordan was just as smooth.
Suhail Ibrahim
Founder & CEO
4
462deepikas
May 17, 2025 · via Tripadvisor
Highly recommend this airport transfer service!
Highly recommend this airport transfer service! It made our arrival so much easier, with a professional driver and a comfortable ride directly to our hotel. No hassle at all.
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事業者からの返答
Deepika, thank you for the recommendation. I’m glad your airport pickup was punctual and professional and that the ride to your hotel was comfortable and hassle-free. That may sound simple, but it is exactly the standard we expect from every transfer.
Suhail Ibrahim
Founder & CEO
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R_J
May 3, 2025 · via Viator
Very Bad Experience
My experience was terrible. I arrived at Queen Alia International Airport at 4:30 AM after a 10-hour flight, but there was no driver waiting for me or any communication. I ended up calling an Uber to my hotel.
事業者からの返答
I’m truly sorry that no driver was there when you arrived and that you received no timely communication after such a long flight. You should never have been left in that situation, especially at 4:30 a.m. As noted in our earlier response, we processed a full refund. I understand that a refund does not undo the stress and inconvenience you experienced, and we have taken this seriously with our operations team.
Suhail Ibrahim
Founder & CEO
J
Jenny_I
March 10, 2025 · via Viator
Awesome Service
It's my first time in Jordan and I wasn't sure if they have Uber or not, so I decided to book a car service, especially since I'm a solo female traveler and was arriving at an off time. My driver Yuones, was super professional and kind. He even helped carry my luggage upstairs when we arrived at my place. I absolutely recommend this service and wouldn't hesitate to use it again.
1人が参考になったと回答
事業者からの返答
Jenny, thank you for trusting us on your first visit to Jordan. Traveling solo and arriving outside regular hours can feel stressful, so I’m especially glad Younes made you feel safe, comfortable, and well cared for. Helping with your luggage was a small gesture, but it reflects the kind of service we expect from our team. I’ll be sure to share your review with him.
Suhail Ibrahim
Founder & CEO
L
Lee_V
April 12, 2024 · via Viator
No review 0
No show from the taxi after long trip from Africa to Jordan so unfortunately I had to pay another $50 Australian dollars,waited an extra hour for them to show very disappointing.
1人が参考になったと回答
事業者からの返答
Lee, I’m sorry you were left waiting and had to arrange another taxi. That is not the standard we expect from our airport transfer service. I reviewed the information available to us but could not match this incident to a booking under our account. Please contact us privately with the Viator confirmation number, travel date, and lead traveler’s name so I can trace exactly what happened and address it properly.
Suhail Ibrahim
Founder & CEO
