First off we acknowledged that the Copenhagen marathon was taking place that day. What we didn't realize that it became a walking tour. Due to time constraints, we did not get the visit to Tivoli as stated and what we paid for. We paid a lot of money and did not get the full benefit. Walking tours would've been much cheaper. I'd like to request a partial refund if that is possible. Thank you.
事業者からの返答
We regret to hear about your disappointment and appreciate the opportunity to address the concerns you raised:
1. We apologize for the inconvenience caused by the unexpected road closures. The authorities blocked more roads than initially announced for the mentioned marathon, which required some walking in areas where parking closer was not possible. However, please note that this was not a walking tour — covering all the sights entirely on foot from the cruise port would have taken 24 hours at least😊
2. The visit to Tivoli is not included in this tour. As described, the itinerary only passes by Tivoli, without a scheduled stop.
We kindly recommend that expectations be based on the official tour description and itinerary to avoid misunderstandings. Wishing you safe and pleasant travels.
Copenhagenの類似ツアーを比較
最安値: Copenhagen Classic Canal Tour With Guide — $32