Value for money actually is way more than I bargain for 🤗
The private guide George is very friendly, knowledgeable and organised 👍🏻 His car is very comfortable to be in. He will drop us off at the entrance of places while he go parking so we don’t have to walk under great heat!
事業者からの返答
Dear Shuk Ying Ma,
Thank you so much for sharing your positive experience with George! We're thrilled to hear that he made your tour enjoyable and comfortable.
It's wonderful to know that George's friendliness, knowledge, and organizational skills left a positive impression on you. We understand the importance of convenience, and we're glad George's thoughtful approach, such as dropping you off at entrances to avoid walking in the heat, enhanced your overall experience.
We'll make sure to pass along your kind words to George, as recognition for his excellent service is truly rewarding. If you ever plan to explore more destinations or have any specific preferences for your next tour, feel free to let us know. We look forward to the opportunity to provide you with another memorable experience in the future.
Cheers!!
Not a Tour by an overpriced Driver
This was not at all what I was expecting. Definitely not a guided tour rather just a driver. He would point out something and stop there and tell me to call him when I was finished. At one of the stops I finally had to ask him to show me where to go and when he got out he would walk really far ahead of me. A plus was that he got me a fast lane ticket to Penang Hill which literally saved me hours of waiting in line. It was CNY so it was overwhelmingly crowded and a bit confusing to figure out where to go. Lunch was included and he dropped me off at an Indian restaurant which was pretty good. If you’re just needing someone to drive you from point A to B this would be an ok option. However, if you’re wanting a true tour of the city, seek it elsewhere. Overall, very disappointing and not worth the money.
事業者からの返答
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.we need to make sure this tour conducted by us.
We would like the opportunity to investigate your feedback further. Can you share your bookind ID & Travel date.Please could you contact me at ota@asnitours.com or call our team at +60196969325 ? We’ll work with you to resolve any issues as quickly as possible.
Again, thank you for your feedback.