Rang as couldnt find the group. Rang 4 times but no reply from our guide. This is the 2nd time it has happend. Discussed
Un realible and dont answer calls. Time is always altered to be picked up which is a confusion. Had to find when ypu leave ship
事業者からの返答
To avoid any confusion, we strongly recommend following the easy pickup instructions communicated to you by email and phone in advance, instead of looking for a Viator sign in unknown locations that have nothing to do with our tours. Please understand that in ports such as Barcelona, Viator works with hundreds of suppliers, and all of them use signs with their own company names, not “Viator.” As clearly stated in the meeting and pickup section of the tour description, and in the pickup instructions provided to you, the sign to look for was “J A T.” When booking with Viator in the future, we strongly recommend carefully reading and understanding the meeting point and pickup information provided in advance. Safe travels.
L
Lynn_Q
September 24, 2025 · via Viator
Barcelona disappointment
This was a small group of 7 travellers. Our driver Paco picked us up on time. I had received an email the day before to say that we would only see the Sagrada Familia from outside as they had not been able to secure tickets for the inside. This was very disappointing as it was the main reason I booked this tour. We were unable to go to Las Ramblas because of the road works. We continued on to the Cathedral but because Paco could not find anywhere to park we didn’t get to see that either! This was my first time with Viator, and although they reimbursed me £59 I would seriously think about whether I would use them again. I had a tour of the Amalfi Coast and Sorrento booked which they cancelled the day before because it was under prescribed.
事業者からの返答
Thank you for your kind words about our driver. We would like to clarify a few points:
Please note that Sagrada Familia may close the museum at any time without advance notice due to security requirements. The cost of the admission fee was fully compensated.
This tour does not include the Amalfi Coast or Sorrento. We kindly ask that you address any related concerns to the correct business.
We appreciate your understanding and wish you safe travels ahead.
D
Doreen_T
September 15, 2025 · via Viator
Horrible service
Missed out on many sights we were supposed to see. Never said what letter at the port to meet. All and all horrible excursion. We are Requesting for a full refund. And lost are tickets to the Famila Sagrada never got entrance to Casa Guell. Or went to see Monjuic fountain. Never saw gothic quarter just la ramble. And are $90.00 refund for not seeing the inside of the Familia Sagrada is now 85.00
事業者からの返答
We regret to hear about your disappointment. Let me address the concerns raised:
1. The detailed pickup information was communicated to both your email and phone in advance. Your statement about not having Wi-Fi for three days is difficult to accept, as among 19 participants you were the only couple delayed, causing the entire group to wait until we located you inside the cruise terminal.
2. Admission to Casa Güell has never been advertised or included in this tour.
3. Access to the Sagrada Família may occasionally be restricted by the authorities without prior notice. In your case, we compensated your expenses beyond the actual cost.
4. Your refund request has been declined by Viator, as all services were provided in full and all sites listed in the itinerary were covered, including the exterior visit to the Sagrada Família.
For future bookings, we strongly recommend basing your expectations on the published tour itinerary and inclusions rather than personal assumptions.
Safe travels.
S
Shirley_B
August 25, 2025 · via Viator
The guide was good. We...
The guide was good. We had an overview drive around the City which included some photo stops. We also had a good walk (with comprehensive explanations) around the exterior of the Sagrada Familia, a good walking tour of the historic Gothic Quarter, saw the Barcelona Cathedral, several unique squares and some of Las Ramblas. We would be boarding a cruise ship later in the day and the tour provider was able to accommodate our luggage in the tour bus.
M
MISSEVELYNA_H
July 16, 2025 · via Viator
Recommend this tour if you are up for a walk through the old quarter
I really enjoyed this tour of Barcelona, our guide Alina was very informative and gave a good commentary, the bus was new and very comfortable with a great driver. There is
A bit of walking, 1.5 hrs around the old quarter and another 45min at yhe saggra famillia but Alina was really flexible with those who could not walk the distances ,, some of the group had tickets into the cathedral so others that didn't had time to shop and have lunch,overall a lovely day Shore Excursion seeing most of the city sights ,
A
Angie_J
June 9, 2025 · via Viator
Satisfied customer
Tour as advertised. Knowledgeable, friendly tour guide. Wish it had shown us a little bit more of the city.
Y
Yolanda_K
May 10, 2025 · via Viator
Excellent Tour
This was an amazing tour. Our tour guide Alina was excellent and very knowledgeable about the history of Barcelona and the city in general. She went out of her way to make sure that we had a great experience and even fit in some things that we wanted to do/see that were not an original part of the tour. We chose the interior Sagrada La Familia option. Well worth it!
Barcelonaの類似ツアーを比較
最安値: Park Guell Skip-the-Line Guided Tour in Barcelona — $31
最高評価: Girona & Costa Brava Small-Group Tour with Pickup from Barcelona — 4.9 (8,291 件のレビュー)
最短: Park Guell Skip-the-Line Guided Tour in Barcelona — 1 時間
