エラフテ島ホッピング＆シティウォールズクルーズ（フード＆バー付）

Tour top! Crew top! Food top! Alcoholic and non-alcoholic drinks Top! Atmosphere top! Restrooms top! Our expectations were exceeded. It was the highlight of our stay.

So much fun, great crew and atmosphere. Food (we took the fish), soft drinks and local wine were included. We really enjoyed it and strongly recommend it!!!!

Had a great day on the water, island hopping. It was quite windy but the crew and boat handled it well so no concerns. Meal was ok and crew were all helpful and very friendly. Would recommend.

Fantastic day out well worth the money Elphaite islands crew were amazing food was good definitely value for money

The day is well planned out. While spending 40 mins on two Islands may appear rushed in reality it is appropriate for those islands. The lunch provided while relatively basic is tasty and well prepared and again exactly the right amount of food. The staff clearly enjoy their work which flows through to the service and the general atmosphere of the tour. I believe that as a package it is well planned and execution is very good.

Excellent value for money , great staff and captain was lots of fun , the drinks great choice and the food was so good , the tour lasted about 6 hours ..40 mins each on a couple of island then over 2 hours on the last one which haf a great beach ..

⭐ 1/5 – An experience we will unfortunately never forget for all the wrong reasons My wife and I joined Vivado Travel Agency’s Three-Island Tour to Koločep, Šipan and Lopud on 16 August 2026, departing from Dubrovnik Old City Port at approximately 10:45 AM. The islands themselves are absolutely beautiful. Unfortunately, what should have been one of the highlights of our Dubrovnik holiday turned into one of the most humiliating, upsetting and unacceptable experiences we have had while travelling in Europe because of the captain’s behaviour. I am writing this detailed review because I believe future international travellers should know exactly what we experienced. It started with my wife accidentally forgetting her bag at Šipan During our stop at Šipan, my wife accidentally left her bag on the beach. We realised this shortly after the boat had departed and immediately informed both the host and the captain. We even asked whether it was possible to turn back. The captain told us that he was contacting someone and arranging for the bag to be retrieved. He reassured us not to worry and that we would get the bag back. At no point did he tell us that arranging this would cost €20. We were not informed of a price beforehand. We were not asked whether we agreed to pay €20. We were not told that payment would need to be made in cash. When we reached Lopud, we were told that retrieving the bag would take some time and that we should go and enjoy the island during our approximately two-hour stop. We were told that the bag should be there when we returned. When we came back, the bag had indeed been recovered. We were genuinely grateful for this. The captain subsequently told my wife that he had paid €20 to someone to retrieve the bag. Despite this cost never having been communicated to us beforehand, we NEVER refused to reimburse the €20. That needs to be absolutely clear. He claimed he had asked my wife to send me to meet him – she says he never did The captain later approached us publicly and accused us of not having the “courtesy” to come and meet him. He claimed that he had told my wife that her husband should come and meet him. My wife says she was never given this instruction. Had she been told that I needed to meet the captain, I would simply have gone and spoken to him. Instead, he confronted us publicly in front of other passengers and created the impression that we had deliberately ignored him. We offered to pay by card – we NEVER refused payment When the captain demanded the €20, we explained that we did not have €20 in physical cash at that moment. However, we had bank cards and told him clearly that we were willing to pay by card. There is an enormous difference between: “We don’t have cash.” and “We won’t pay.” We NEVER said that we would not pay. We repeatedly offered to pay. After continued discussion, however, we were suddenly told that: Cash = €20 Card = €30 We were given no clear explanation as to why the same €20 reimbursement would apparently become €30 simply because we wanted to pay by card. Eventually, after the continued argument, I paid the €20 by card. So the requested €20 was ultimately PAID IN FULL. The captain took my wife’s phone This was one of the most shocking parts of the experience. When we initially explained that we did not have cash and could pay by card, the captain told us words to the effect of: “I’m going to take your phone now. Once you return the money, I’ll give you the phone.” He then took my wife’s mobile phone. He subsequently returned it, but that does not make what happened acceptable. We had NEVER refused payment. We were actively trying to pay. A mobile phone is also not a €20 object. It is valuable personal property containing private photographs, messages, personal information and data. We found it completely inappropriate that a captain would take possession of a customer’s personal phone as security for a €20 payment that we had never refused to make. Even after I paid €20 by card, the public humiliation continued Eventually, I paid the requested €20 by card. At that point, there was no outstanding money. You would expect that to be the end of the matter. It wasn’t. The captain continued humiliating me publicly in front of the other passengers. He called me: “a zero” and repeatedly said that it was: “a shame.” This happened even after the €20 had been paid. The way he loudly presented the situation made it appear to everyone around us as though we were people travelling without money or refusing to pay someone who had helped us. That was completely false. We had money. We had cards. We repeatedly offered payment. And ultimately I paid the €20 by card. Yet because of the way the captain behaved, other passengers were looking at us as though we had done something shameful. It was deeply embarrassing and degrading. Most importantly: even the HOST acknowledged that the captain “can be harsh sometimes” I want to specifically mention the host because she did at least attempt to intervene, and I believe it is important to be fair about that. We explained the situation to her, including that the captain had taken my wife’s phone. The host acknowledged to us that what the captain had done with the phone was wrong and told us, in substance, that it was not right for him to take our phone. She told us that she would speak to/question him about it. But there is another statement from the host that I think is extremely important. The host herself told us that the captain “can be harsh sometimes.” I repeat: This was not simply our opinion that the captain was harsh. The host herself acknowledged to us that the captain “can be harsh sometimes.” She also indicated to us, in substance, that he would not have done this to another customer. I appreciate that the host tried to intervene. Unfortunately, her intervention ultimately did not stop his behaviour. But hearing a member of the crew herself acknowledge that the captain “can be harsh sometimes” was extremely concerning. It naturally left us wondering whether this type of behaviour has happened before. Then came the most disturbing comments After the host’s intervention, I went to speak directly with the captain. Instead of calming down or apologising, the situation became even worse. The captain repeatedly told me words to the effect of: “GO BACK TO YOUR COUNTRY, FROM WHEREVER YOU’RE FROM.” He said this approximately THREE TIMES. He also made comments to the effect that: I was “not fit to be in Croatia.” and I was “not fit to be in Europe.” This crossed a very serious line for us. My wife and I are Indian. What exactly does our nationality have to do with a forgotten bag? What does being Indian have to do with whether we happened to have €20 in physical cash? What does a €20 reimbursement have to do with whether I supposedly belong in Croatia or Europe? Absolutely nothing. Whatever disagreement existed should have remained about the bag and the payment. There was absolutely no legitimate reason to bring my country of origin into the conversation. Being repeatedly told to “go back to your country” made us feel personally targeted and discriminated against because of where we come from. After everything else that had already happened, these comments were particularly upsetting. And the humiliation STILL did not end when we left the boat After we finally left the boat at Dubrovnik Old City Port, I tried to take photographs of the boat and the captain. The captain then sarcastically waved towards us and repeatedly said: “BE ASHAMED. BE ASHAMED. BE ASHAMED.” This was happening publicly at the Old Port. There were many other tourists and customers around. So even after: * the bag had been recovered, * we had agreed to reimburse the money, * I had paid the full €20 by card, and * we had already left the boat, the captain still continued publicly humiliating us. Be ashamed of what exactly? Ashamed because my wife accidentally forgot a bag? Ashamed because we did not happen to have €20 in physical cash? Ashamed because we offered to pay by card? Ashamed because we are Indian? We genuinely could not understand why this public humiliation needed to continue. This was NEVER about refusing €20 I want to make this absolutely clear because I do not want the company to portray this as simply a customer refusing to pay. WE NEVER REFUSED PAYMENT. The €20 charge was never communicated before the retrieval was arranged. Nevertheless, we agreed to reimburse it. We offered to pay by card. We were then told it would apparently be €20 cash or €30 by card. The captain took my wife’s phone. And eventually: I PAID THE FULL €20 BY CARD. Even after receiving the payment, he continued calling me “a zero,” saying it was “a shame,” later telling me repeatedly to “go back to your country,” making comments about me not belonging in Croatia/Europe, and finally publicly telling us to “be ashamed” after we left the boat. This is why, from our perspective, this incident was clearly about much more than €20. The islands are beautiful – unfortunately this experience overshadowed everything I want to separate the destination from our experience with this captain. Koločep, Šipan and Lopud are beautiful islands. Dubrovnik itself has been a wonderful destination to visit. Unfortunately, this particular experience completely overshadowed what should have been a beautiful island excursion for my wife and me. We should have returned from the tour talking about the beaches, scenery and islands. Instead, we returned discussing how we had been publicly humiliated and how I had been repeatedly told to “go back to your country.” We have formally complained to Vivado We have submitted a formal written complaint to Vivado Travel Agency regarding what happened. We have also retained: our booking/payment documentation, photographs of the boat, and photographs identifying the captain concerned. I sincerely hope Vivado takes our complaint seriously, speaks with the host and captain, investigates what happened, and determines whether there have been previous complaints concerning similar behaviour. In particular, I hope management takes seriously the fact that their own host acknowledged to us that the captain “can be harsh sometimes” and acknowledged that taking my wife’s phone was wrong. Final thoughts Tourists make mistakes. Someone can forget a bag. A captain can also reasonably ask to be reimbursed if he genuinely paid someone €20 to retrieve it. None of that is the issue. The issue is how paying customers are treated. There was no reason for a forgotten bag and €20 reimbursement to escalate into: taking my wife’s phone, publicly humiliating us, calling me “a zero,” repeatedly saying it was “a shame,” telling me approximately three times to “go back to your country,” questioning whether I belonged in Croatia or Europe, and finally shouting “be ashamed” at us in front of tourists at Dubrovnik Old City Port. No tourist should experience that. No paying customer should have their personal property taken over a payment they never refused to make. And no international visitor should ever be told to “go back to your country.” The islands were beautiful. Our experience with this captain was completely unacceptable. Based on what my wife and I personally experienced on 16 August 2026, we cannot recommend this tour/company unless Vivado seriously investigates what happened and takes appropriate steps to ensure that another customer is never treated this way.

Nice tour of the Elafiti Islands, sailing along the walls of Dubrovnik on the way. We departed from Mlini. The tour is a group tour, but the number of people is reasonable, the boat is not huge, so it is comfortable. Good organization, good lunch, courteous service (especially Luciana). Reliable agency. We also used their boats as water taxis from Mlini, where we stayed, to Dubrovnik.

Great experience. Free drinks (soft drinks and wine), amazing food, both vegetarian and fish dishes were excellent (as good as we’ve had on the holiday on land). Boat is comfortable with shade and toilets. 3 stops for just enough time. Great friendly hosts

The Islands are lovely. We have fun all the time. We see Dolphins , on the ship. The lunch was delicious.