パースから終日のピナクルズ砂漠とヤンチェップ国立公園ツアー

The Tour operator put the wrong information with wrong price of this tour on Viator website. I thought the price is mainly for the transportation from Perth to Pinnacle and that is only what our family need. Booked the tour and contacted the tour operator few days before we flew to Perth to confirm, but there was no response from them at all. When we we were in Perth, I called the tour company 1 day before the confirmed tour date and got the answer that they can't make the tour due to the wrong price paid, and that they didn't contact Viator, the tour broker, so there is nothing they can do for us, and they, the company owner, actually were in India for their holiday at that time :(. I then contacted Viator via online chat. Viator Customer Service Agent told me that she would send email to tour operator (whom I'd just contacted directly by phone few minutes before with no hope) and asked me "to keep the lines open" so they can contact me later for the outcome. However, there's nothing happens for the rest of that day. Since it was last minute cancellation (due to the tour operator and the tour broker faults), we can't book alternative as all other tours were fully booked. There was no response from either Viator or Aussie Perth Tours 3 weeks after we already finished our Perth trips and we missed out the Pinnacle part which should be the highlight on the list of our trip. I submitted refund request online (with the thought they should pay compensation for us as well). It's been over a month without response until I contacted Viator again today telling them that I am ready to bring the case further to Western Australia Consumer Protection if they don't refund for me. Viator agent said that they contact Aussie Perth Tours but there's still no response from them so Viator has to process the refund directly for me. Definitely not recommend The Aussie Perth Tours company. They don't even communicate to correct the wrong tour information on the Viator website or to solve the problem for customers.

The Tour operator put the wrong information and price of this tour on Viator website. I thought the price is mainly for the transportation from Perth to Pinnacle and that is only what our family need. Booked the tour and contacted the tour operator few days before we flew to Perth but there was no response from them at all. When we we were in Perth, I called the tour company 1 day before the confirmed tour date and got the answer that they can't make the tour due to the wrong price, and that they didn't contact Viator, the tour broker, so there is nothing they can do for us, and they actually were in India for holiday at that time :(. I then contacted Viator via online chat, Jansen Benedict - Customer Service Agent told me that she sent email to tour operator (whom I'd just contacted directly by phone before with no hope) and asked me "to keep the lines open" so they can contact me later for the outcome. It's been over 3 weeks now and there is no any response from Viator at all. We already finished our Perth trips 2 f weeks ago and we missed out the Pinnacle part which should be the highlight on the list of our trip. Since it was last minute cancellation (due to the tour operator and broker faults), we can't book alternative as all other tours were fully booked. I have submitted refund request online (with the thought they should pay compensation for us as well). It's been over 2 weeks and there is neither response nor refund issue so far. Definitely not recommend this tour operator and Viator. They don't even communicate together to correct the wrong tour information on the website or to solve the problem for customers. I am still waiting for my refund and ready to file a consumer complaints to Western Australia Consumer Protection if they don't refund for me.

Booked and paid deposit for tour, waited 20mins past pick up time for tour before ringing them to be told our was cancelled. Thanks for letting us know. They offered to try and get us another tour bu we had our time planned. Very poor service then had to wait to get refund

We have taken the full day at Pinnacles, passing through Yanchep (koalas & kakatoos), Lancelin (sand dunes!) up to Cervantes for lunch. Our guide has been Kea, a very cheerful and educated young person who also added of his own to make our day memorable. To begin is we were in Australia at Perth since 8 days and zero kanguroos (well hundreds of Quakka in Rotto but..). After some introduction to Perth and on hurban landscape, he suggested to to stop at Pinnaroo Valley Memorial park if we really want to see kanguroos. Barbara and I were enthusiastic of this offer and accepted happily. We saw a number of reds there, even at a close range. At the end, those were the ONLY kanguroos we saw in Australia (none in Yanchep..). This was not the only unplanned 'pearls' of that long day. Once we were in Cervantes (strange Spanish name, but got from a wrecked ship a while ago). Whlel driving we saw a sign reporting 'stromatolites'. Well, only Aussies indulge in calling attention on those weird things. I am a geologist (marine, just back from the Great Australian Deep-Sea Coral and Canyon Adventure, check it on the web) and paleontologist and got attracted by having one of the few living examples of some of the earliest form of Life on Earth. Asked with little hope Kea if would have been possible to stop there for a few minutes, being basically along our planned route. Kea graduated in marine biology and took class in marine geology too After consulting also with other 4 guests, WE DID IT! All of us were very happy for this unplanned stop. The resto of the day as planned, getting lot of time to see the Pinnacles, without any pressure from the guide who was on the contray enthusiastic and insoired as it were the first time for him too. The Pinnancles are a lot better than I expected, in terms od the vastity of the land characterized by these magnificent formations. This day was the most Austrlaian day of our entire trip. Surely memorable and worth of. Highly recommended! Marco & Barbara

Had a great day! Sand boarding and koalas were the highlight of the day, just wish there was more time for sandboarding!

Had a great day with Mark he was very informative and knowledgeable and should get a pay rise and seeing heaps of animals on the way.

Good and experienced drivers, nice company & gave all information earlier about tours that we were going to have..... I am booking more tours next time with Aussie Perth Tours.....Happy & satisfied customer

My family had tour to Pinnacles and lancelin Desert on last weekend, but Aussie Perth Tours never inform to me to delay the pick up time, our family with my son and daughter were only staying in outside (too cold). Really terrible to think that time. And Aussie Perth Tours has sent the request payment to me, and then I transferred payment to bank but they didn't inform to me any confirmation notice.(I tried to contact them to have confirmation, but they never reply to me) In the result, they forget the pick up time, we had terrible experience in the Perth.

We were very disappointed with this tour. The Pinnacles and Yanchep National Park were great to see and the lobster lunch delicious but our enjoyment of seeing these sights was overshadowed by the huge lack of professionalism. The standard of presentation and commentary for this tour was way below par. Firstly, the mini bus arrived to pick up my friend and I and the driver, Brendan, greeted us looking very dishevelled. Unshaven, crushed clothing, buttons undone and the mini bus was very dirty inside. It was a very hot day and the air conditioning in the bus was initially not even turned on and once we mentioned it to Brendan, he turned the vents on but it only made a slight difference to the temperature. There were only four passengers on the tour so it wasn't a full bus but still, the air conditioning did not seem to cope. We set off driving through slight peak hour traffic and it seemed Brendan did not know how to drive a manual vehicle smoothly. Very rough gear changes, accelerating quickly and braking hard, we gave him the benefit of the doubt and thought maybe once we're on the main highway, his driving will improve. However, this was not the case at all. In fact his driving deteriorated to a point where my friend and I were quite frightened. It was a very windy day so the bus was being buffeted by the winds so because of this, the driver should have known to drive to the conditions. But Brendan exceeded the speed limit, tailgated cars trying to overtake and because of the wind, several times went out of the lane and across the grid lines. What was most concerning was his fidgeting - constantly looking in the console for things, taking off his sunglasses and rubbing his eyes, changing his sunglasses to standard glasses and again rubbing his eyes, taking his hands off the wheel - doing all of this in windy conditions and driving at speed. Also his commentary was very basic and knowledge of the sights minimal. For someone who had supposedly been doing this tour for some time, he did not know facts and often began with 'I think' or ended with 'that's my observation'. All in all, we would not recommend Aussie Perth Tours if this is the standard of their drivers and buses. Brendan was very polite and courteous but his driving skills were a concern. We were just pleased to arrive back in Perth safely.

Me and my mate took 2 tours between the 15th & 16th of April, one tour was better than the other, we both took the Pinnacles, Yanchep National Park, Lobster Shack & Lancelin Sandboarding & The Penguin Island & Mandurah Canal Cruise, the first one was disappointing not because of the itinerary, but the tour leader was rushed into being ahead of time and two people in the group not very respectful of the group and always returning late and the leader had to go looking for them every single time, nonetheless Brendan still a very polite nice person to meet apart from the stress he was showing!, I was so looking forward to the sand boarding but my body was not up it to, but the next day when we took the second tour, much more relaxed and no one was rushing anything, I know that the people who go on tours cannot be cherry picked but still I would choose APT again If I visited WA again in future