バルーンアドベンチャー：移動＋洞窟内での朝食＋ガイド付きピラミッド

It was a unique and wonderful experience worth repeating. The responsible of the pilot who operated the balloon, all the staff who attended us, the breakfast at La Cueva was spectacular. On our Pyramid Tours, Christopher, our guide explained us in detail and easy to understand. 100% recommended. We look forward to repeating the experience. Excellent everything!!!

Very good package and tour. Good food, excellent locations and comfortable bus. Expert pilots who inspire confidence. I recommend them!

It was very good, they were super punctual, they were aware of everything and the experience was very good, the pyramids were very beautiful, the balloon pilot was super attentive in explaining everything to us

It was not a memorable experience, your customer service department is very efficient to quote and collect yet leaves much to be desired when your customers expose force majeure situations and request your help. The balloon flight was good and fun but upon arriving at the cave they had not even scheduled our visit, it was disappointing.

All of other balloons carried 4-6 people, our balloon carried 20 people excluding the pilot. Each section of the balloon had 5 people, it was extremely crowded and difficult to take photos, and even though we bought the drone package, the videos turned out badly because it was so crowded.

We hired Sky Ballons services, and they exceeded our expectations!! From the time the driver picked us up, until we returned to CDMX, the Staff is very well prepared, everyone, everyone has a positive attitude, always willing to take care of you. The balloon flight was wonderful, seeing the pyramids from above is an unparalleled experience!! Super recommended service, everything to everything!!!

Super beautiful, cute, fun. Fabian was our guide, he took great care of us. 10/10 recommend for a unique opportunity for photos.

My fiancé and I went to Mexico and purchased the entire experience, including the breakfast buffet. The fly experience was great, but the food made us very sick. The health conditions at the breakfast buffet were not good. They placed a plastic liner between the chafer's tray and the food so the heat of the sternos reacted with the plastic, contaminating the food. I contacted them to let them know about this experience. They contacted me and offered to cover the medical bill or compensate the cost of the video and photo package. I agreed, and they did not contact me again after all. I hope they will take my bad experience and fix all the issues I commented on for future visitors!

Quiero expresar mi insatisfacción con la experiencia del 1 de enero con Sky Balloons. Reservamos tres entradas para un paseo en globo, pero mi mamá, de 67 años, se enfermó y no pudo asistir. A pesar de avisar en la madrugada, nos cobraron las tres entradas. El servicio al cliente fue deficiente. La última persona que nos llamó al teléfono +525580972716 fue grosera y se justificó con mentiras, sin ofrecernos ninguna solución. Aunque entendemos que hubo cambios logísticos, notamos que en todas las canastas iban cuatro personas, por lo que no vemos cómo hubieran acomodado a una más. Además, en el carro que nos recogió tras el aterrizaje, tuvimos que ajustarnos e irnos con el capitan y los chicos de logistica, y no entiendo cómo hubieran incluido a mi mamá. Lo más frustrante fue que, después del globo, una persona ocupó el lugar tanto en el bus, como en el resto del tour (entrada a las piramides), lo que prueba que no incurrieron en costos adicionales significativos. Esto es inaceptable y una gran decepción. No recomendaría esta experiencia a nadie. I want to express my deep dissatisfaction with the experience on January 1st with Sky Balloons. We booked three tickets for a hot air balloon ride, but my mother, who is 67 years old, fell ill and could not attend. Despite notifying them early in the morning, we were charged for all three tickets. The customer service was inadequate. The last person who called us at the phone number +525580972716 was rude and justified themselves with lies, offering us no solutions. While we understand that there were logistical changes, we noticed that all the baskets accommodated four people, so we don’t see how they would have fitted one more. Additionally, in the vehicle that picked us up after landing, we had to squeeze in, and I don’t understand how they would have included my mother. The most frustrating part was that, after the balloon ride, one person took up the spot both on the bus and for the rest of the tour (entrance to the pyramids), which proves that they did not incur any significant additional costs. This is unacceptable and a huge disappointment. I would not recommend this experience to anyone.

Took this tour today and had a good time. First time in a hot air balloon. Breakfast was good along with tour and access to the pyramids.