Horrible! I’ve used Viator multiple times in the past and always had a great experience. We booked an all day tour for Florence, Italy and received a cancellation email late that night (9 hours from departure). Absolutely ridiculous. This didn’t even allow us to be able to reschedule with another vendor and we are still waiting on the refund. Thanks for ruining our vacation. Do better!
事業者からの返答
We are truly sorry for the inconvenience caused by the cancellation of your tour. Unfortunately, in rare cases operational issues can occur that make it impossible to run the service safely or properly, and we prefer to cancel rather than deliver an experience that would not meet our standards.
We completely understand how frustrating this must have been, especially with such short notice during your vacation. Your refund has been processed through Viator, and they manage the payment timeline on their side.
Please accept our sincere apologies for the disruption to your plans.
G
GracielaGH
April 23, 2025 · via Tripadvisor
I love Italy!
Yes, it was very informative and pleasant. The weather was good and we had the chance to learn about the Florence and Pizza histories and traditions. My drive Giulio R Moscatiello was very knowledge of the areas. We had a delicious lunch.
事業者からの返答
Thank you for your review, we will be sure to tell Giulio!
I
ivanrQ7969LT
March 30, 2025 · via Tripadvisor
It will make you want to come back
Umberto and the tour guide were absolutely amazing and very knowledgeable. If you need a get away from Rome and get just enough of Florencia and Pisa this is it!!
事業者からの返答
Thank you for your nice review!
J
Joanna_P
July 27, 2023 · via Viator
Disappointing
The driver picked me up from our designated stop. He was friendly. Unfortunately his driving was questionable. He sped and used his phone whilst driving, not concentrating on the road. Once we got to Florence there was a walking tour organised, the guide was knowledgeable but hard to hear, it would of been better if she had an audio set for each person on the tour. The tour was fast paced and we had no time to absorb the beauty of Florence. We left and went to Pisa. We were left there with no guide. We wanted to climb the Leaning tower but were told we could not as we did not have a ticket. This should automatically be included in the package. I did not return with the tour. For the money that was paid, this tour was very disappointing.
事業者からの返答
I'm sorry for your review, it was a small group so I don't think earphones were needed, we try to create small groups just to have a situation of empathy with the guide instead of making large groups and giving earphones, also in the product there is written that in Pisa there is no guided tour and in 1 hour it is not possible to see piazza dei miracoli and be able to climb the tower
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FlamyPos
May 22, 2023 · via Tripadvisor
Nice day
Very nice tour, our guide Maikal really nice and friendly, Florence is a beautiful city. The driver drove comfortably
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CasascoF
April 20, 2023 · via Tripadvisor
Well Done
absolutely fantastic, friendly driver, knowledgeable and nice guide, all organized very well. recommended
