Han and I had a wonderful walking tour in Istanbul on October 1st. Our guide Yunus is amazing. He gave us a lot of useful, interesting and practical information. For almost 3 hours! As a retired teacher in Tourism I say he is both excellent and a real professional. We are very satisfied and will booking more walking tours thanks to him. Çok tessekurler Yunus!
事業者からの返答
Dear Guest,
First of all, thank you very much for sharing your thoughts with us. We are happy that you were satisfied with the service we provided. We hope you leave our country with pleasant memories, and we would like you to know that we are looking forward to seeing you again and welcoming you back to our country. We wish you healthy, happy, and beautiful days.
Thank you.
C
Compass37486243181
June 16, 2025 · via Tripadvisor
Istanbul walking tour
We liked our guide very much .He was very friendly and knowledgeable . We enjoyed our experience . The driver was very safe and helpful taking us back to our accomodation .
事業者からの返答
Dear Guest,
First of all, thank you very much for sharing your thoughts with us. We are happy that you were satisfied with the service we provided. We hope you leave our country with pleasant memories, and we would like you to know that we are looking forward to seeing you again and welcoming you back to our country. We wish you healthy, happy, and beautiful days.
Thank you.
3
336nannar
April 20, 2025 · via Tripadvisor
Worth the time!
Good day overall. Guide and our driver was on time, which was really nice. Informative tour overall. A good idea is to get the "whispers" as crowds are big and sometimes hard to hear or keep up with, when you see something interesting along the routes.
事業者からの返答
Dear Guest,
First of all, thank you very much for sharing your thoughts with us. We are happy that you were satisfied with the service we provided. We hope you leave our country with pleasant memories, and we would like you to know that we are looking forward to seeing you again and welcoming you back to our country. We wish you healthy, happy, and beautiful days.
Thank you.
S
Seema_C
November 12, 2024 · via Viator
Highlights of Istanbul
Our designated tour guide was Seviley - she was friendly, kind and knowledgeable - overall a sweet person.
I feel that although the Tour guide was good. I felt Viator could bring down the price of this tour as it was fairly pricy for what it was. I also feel that the commentary on the blurb of this experience is slightly misleading. On the first page it states entrance fees of sites are paid for but if you scroll to the itinerary it states otherwise.
事業者からの返答
Dear Guest,
We are offering our tour with two alternatives:
The first option includes only transfers, excluding entrance fees. This option allows you the flexibility to visit the museums of your choice.
The second option includes transfers along with the entrance to the museums visited during the tour (excluding Hagia Sophia, as this visit is always offered as optional).
We apologize for any confusion caused. Please be assured that we value your feedback and will make the necessary adjustments.
We hope to welcome you back to our country soon.
M
MJ_L
November 4, 2024 · via Viator
Excellent
We had a private tour two of us by Sevilay. She was responsible, proactive to inform meet-up venue, and informative about the history of the places of interest. Best part she has excellent photography skills & helped us take nice photos. Friendly and excellent guide. As expected and informed by previous tourists, there is a carpet sale pitch at shop, ceramic shop and shop at grand bazaar we were brought to. Prices seem bit steep
事業者からの返答
Dear Guest, we are very happy to hear that you were satisfied with our service. Your feedback is very helpful to us in improving our service. We hope that your entire trip to Turkey was wonderful and that you leave our country with beautiful memories. We would be delighted to see you in our country again. Thank you.
T
Tourist09911010529
October 26, 2024 · via Tripadvisor
Terrible
Don’t book the inclusive ticket, the tour was terrible, the company did not handle any of our concerns, and we were left extremely dissatisfied
Couple of notable issues though there were many:
Lunch was not properly scheduled and we ate extremely late
Tour guide didn’t accompany us into rooms even though other groups had guides in there
Tour guide lied to us and told us toilets weren’t available and only when we saw signs ourselves did we realise
Company implied we were lying when we brought up our issues
Grouped with people who didn’t have the inclusive ticket so we still had to queue in the sun to get their tickets and then queue again for entrance
Hagia Sophia is not included and this is not made clear (to us at least)
事業者からの返答
Thank you for sharing your feedback with us. We sincerely apologize that your experience fell short of expectations and that you encountered multiple issues throughout the tour.
We apologize for the delay in lunch scheduling and the lack of clarity regarding access to facilities. The issues with the tour guide not providing adequate guidance and the confusion around amenities are serious, and we are investigating these points to ensure they do not happen again. Regarding the Hagia Sophia entrance fee, it is indeed not included in the tour, and this information is noted in both the itinerary and program description. However, we apologize if this detail was not sufficiently clear.
We value your feedback and are committed to using it to improve our service. Your concerns are being taken seriously, and we appreciate you taking the time to let us know. Thank you again for your feedback.
T
Tracy_M
October 18, 2024 · via Viator
Informative
Our guide so very knowledgeable about the sites and the Turkish history. We would highly recommend this tour.
事業者からの返答
Dear Guest, we are very happy to hear that you were satisfied with our service. Your feedback is very helpful to us in improving our service. We hope that your entire trip to Turkey was wonderful and that you leave our country with beautiful memories. We would be delighted to see you in our country again. Thank you.
G
Guide12378432584
September 25, 2024 · via Tripadvisor
Amazing Istanbul Day Tour with Sevilay
Our intimate tour of Istanbul’s sites with Sevilay Tokmak was incredible. She made sure we were taken care of and answered all of our questions and curiosities with insightful facts about Istanbul and the culture. My husband and I thoroughly enjoyed the day with her and appreciate all of her knowledge about this beautiful city. We highly recommend using Neon Tours for a tour of the grand sites of Istanbul!!
事業者からの返答
Dear Guest, we are very happy to hear that you were satisfied with our service. Your feedback is very helpful to us in improving our service. We hope that your entire trip to Turkey was wonderful and that you leave our country with beautiful memories. We would be delighted to see you in our country again. Thank you.
5
580murielw
September 10, 2024 · via Tripadvisor
Great time
We had such a wonderful time with this walking tour! In one day, we were able to see so much of the Sultanahmet with our guide, Nadriye. We learned so much and had the best time walking around the city!
事業者からの返答
Dear Guest, we are very happy to hear that you were satisfied with our service. Your feedback is very helpful to us in improving our service. We hope that your entire trip to Turkey was wonderful and that you leave our country with beautiful memories. We would be delighted to see you in our country again. Thank you.
S
Susanne_B
September 6, 2024 · via Viator
Recommend
Visited most all the major attractions in the Sultanhamet district of Istanbul. Guide was extremely knowledgeable.
事業者からの返答
Dear Guest, we are very happy to hear that you were happy with our service. Your feedback is very helpful to us in improving our service. We hope that your entire trip to Turkey was wonderful and that you leave our country with beautiful memories. We would be delighted to see you in our country again. Thank you.
