Instead of a smaller bus this was an exceptionally large bus and despite of how far in advance I made the reservation the stop was over a mile from our hotel and we were the last pick up point which made us the back of the bus. We lost at least 7 minutes at each stop just to exit the bus. The driver who told us we could charge our phones on the bus did not know where the button was to activate the outlets so we were only able to use it after Butchart Gardens. Also despite the listing by Viator no water was provided. The places we saw were wonderful.
事業者からの返答
Thank you for taking the time to share your feedback. We’re sorry to hear that the larger vehicle, pickup location, and seating arrangement affected your overall experience. We also apologize for the inconvenience with the charging outlets and for the bottled water not being provided as expected.
We appreciate you bringing these details to our attention, as they help us identify areas where we can improve communication and onboard service. We’re glad to hear that you still enjoyed the places visited during the tour.
We truly appreciate you choosing Zoom Tours and hope to have the opportunity to welcome you again in the future for a smoother experience.
Kind regards,
Hussain
Zoom Tours
S
Sarah_S
August 28, 2025
Brilliant Tour
Fantastic day. Justin was an amazing guide. The gardens were incredible and what a beautiful place is Victoria. Thoroughly recommend!
事業者からの返答
Thank you so much for your kind words! We hope to welcome you on another Zoom Tour in the future!
Warm regards,
The Zoom Tours Team
L
Lance_W
July 25, 2025
Vancouver Island Experience
Informative tour led by a very competent guide/bus driver. Butchart Gardens and Victoria are total gems to experience.
Ferry rides are enjoyable also.
事業者からの返答
Thank you for your kind words! We hope to welcome you on another adventure soon!
Best regards,
The Zoom Tours Team
G
Glenn_B
July 3, 2025
Not enough time
The Gardens were great and the 2 hours we were given was the perfect amount of time. Our driver/guide Justin was amazing, unfortunately we were only given 1 hour and 45 minutes to see all of Victoria which was not even close to what the description says. To be fair, that was really all that time allowed in order to make it back to the ferry but just be prepared to only have time to see one or two places in Victoria. We were still able to walk by China town, the Parliament building, and the Empress hotel but only briefly for each and didn’t have any time to go into the Royal BC Museum.
事業者からの返答
Thank you for your feedback. We’re glad to hear you enjoyed the gardens and that Justin made a positive impression. Thank you for choosing Zoom Tours, and we hope to welcome you again in the future.
Best regards,
The Zoom Tours Team
R
ROGER_K
June 17, 2025
Buchart Gardens
Long day, 12 hour tour with only 2 hours at Bruchart Gardens and less than two hours in Victoria. The remaining time (approximately 8 hours) is spent traveling to and from the attractions.
事業者からの返答
Thank you for sharing your feedback. We truly appreciate your perspective and apologize for the timing constraints you experienced on the tour.
We hope you’ll consider joining us again in the future.
Best regards,
Zoom Tours Team
S
Sean_P
June 7, 2025
The description says...
The description says bottle water was included.
There was no water. Also received an email saying to meet at 8:30 am. The bus driver did not arrive until about 9:15am
事業者からの返答
Thank you for your feedback. We apologize for the inconvenience regarding the bottled water not being provided as described, and for the delay with the bus arrival. We are reviewing these matters with our team.
Thank you for your understanding.
Warm regards,
Zoom Tours Team
L
Lisa_F
June 6, 2025
It’s a long day on the...
It’s a long day on the bus but there are plenty of opportunities to be outside the coach for food and to stretch your legs. The Butchart Gardens and the city of Victory are beautiful.
事業者からの返答
Thank you for sharing your experience! We’re glad you enjoyed the beauty of Butchart Gardens and the city of Victoria.
We hope to welcome you on another Zoom Tours adventure in the future!
Warm regards,
Zoom Tours Team
S
Susan_W
May 26, 2025
Fantastic day trip!
This is the perfect day trip. But it is all day. Plan accordingly. Justin, Our driver was also our tour guide and he was great. He had a great sense of humor and lots of local knowledge. Very personable. Very thorough in his directions and expectations. He made everything easy.
事業者からの返答
Thank you for the fantastic review! We're so glad you enjoyed the Best of Victoria and Butchart Gardens Day Tour from Vancouver. It’s definitely a full day of unforgettable sights and experiences, and we’re happy to hear Justin made it smooth, fun, and informative. His sense of humor and local insight truly add something special to the journey.
We appreciate you choosing to spend the day with us and hope to see you again on another adventure! 🌸🚌🌊
K
KAREN_D
May 18, 2025
Victoria & Butchart...
Victoria & Butchart Gardens are the draw, but it was our guide Dan who brings the experience to another level. We loved having him! His knowledge of the area is impressive, he ran a flawlessly organized operation, and is a terrific driver to boot. It was great hearing him speak about the local history and his experience as a Vancouver native. This tour is well-balanced; there is a great split of personal time at each stop and tour time on the road. I highly recommend!
事業者からの返答
Thank you for the wonderful review! We're so glad you enjoyed the Best of Victoria and Butchart Gardens Day Tour from Vancouver. While Victoria and the gardens are undeniably beautiful, we're thrilled to hear that Dan made your experience truly exceptional. His deep local knowledge, smooth organization, and excellent driving skills make him a standout guide.
It’s great to know you appreciated the well-balanced itinerary with just the right mix of guided insights and personal time. Thank you for the high recommendation—we hope to welcome you on another tour soon! 🌸🚌🌊
P
Patricia_C
May 2, 2025
A truly fabulous day. Our...
A truly fabulous day. Our guide, Justin, was fantastic. His demeanor, talks about what we were seeing, his driving- and his easy going , comfortable approach made this excursion wonderful. Bravo, Justin!!
事業者からの返答
Thank you for your lovely message!
We truly appreciate you taking the time to share your feedback, and we hope to see you on another tour soon!
Warm regards,
Zoom Tours
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