マラケシュ: アガファイ砂漠ツアー（クワッド、ラクダ乗り＆ディナー付き）

When booking this tour, I requested a 4pm departure. The morning of the tour I was contacted that it had been moved up by two hours. After much discussion, we were placed with a group leaving at 3:30pm. This issue started off the excursion negatively. Thankfully, Houda, our tour guide was kind and ensured that the rest of the evening went smoothly. We enjoyed the Quad ride and were thrilled to ride the camels. The evening ended with a meal and some fun entertainment.

We were extremely disappointed with our experience on this tour and feel that it fell far short of what was advertised and what we expected. There was no communication from the company before the tour, and I had to contact you myself to find out what was happening. On the day, we were told that we would be collected from our hotel, and we were waiting outside as arranged, only to then be told that you were unable to collect us. Although you kindly paid for a taxi for us to meet the group, this was a very disappointing start to the day. Unfortunately, things did not improve. The vehicle was not air-conditioned, and we arrived very late to the tour. Once we arrived, very little was explained to us and the arrangements seemed to keep changing throughout the day. We were supposed to go quad biking first, but instead we were taken camel riding for only around 15 minutes. We were then separated from the main group and taken with a different group, led by a very young boy. We were told this would be for around 40 minutes but it lasted only about 20 minutes and was advised that it would be an hour. We also didn't have enough time to stop and take any photos. We had also been expecting the opportunity to go swimming, but the guide then told us that there was no time. This was extremely disappointing, as we had paid for the full experience and were unable to enjoy several parts of the tour as expected. The dinner itself was very good, and we thoroughly enjoyed the fire show. However, even at the end of the evening, there were further issues. The driver decided that we should return to our hotel with a different group, and once again, despite a hotel drop-off having been arranged in advance, we were not dropped off at our hotel. We had friends who went on a very similar tour with a different company, and they had a fantastic experience, including plenty of time for photos and a much better-organised day. Comparing the two experiences has made us even more disappointed with the service we received. Overall, the communication, organisation and execution of the tour were extremely poor, and we feel that we did not receive the experience we paid for. While we appreciate that the dinner and fire show were enjoyable, this does not make up for the many issues throughout the day. We would therefore appreciate you looking into this matter seriously and offering an appropriate refund or compensation for the parts of the tour that were not provided as advertised. We look forward to hearing from you.

Agafay desert quad Bike dinner and Show - Marraquexe great value for money. Our guide Abdessamad,was very nice always worried with our welbeing and safety. The food was good (the soup could be better) the couscous was great. Strong reccomend the fire show.

I had a fun time but there was ZERO Tour info. Nothing about where we were going, where we were, what was for dinner... it was just a bus ride to ride camels (or quads) then back on the bus to dinner. Even when I asked the people in charge they seemed to know nothing. The woman in charge at the dinner was very cool and shared info about where we were and what we were eating, etc. The dinner had drummers, dancing and a fire performance. Ended by an announcement asking if we wanted to see more fire display to follow the guy down towards the parking lot, then 20 seconds later they said "goodnight". LOL! People were making their way back up to get their stuff since nobody knew they were just trying to clear the space end end the event. It was worth the price but I really wanted to know about where I was. Some history, geography, anything?

+2

We chose to do a Quad/Dromedary/Meal/Performance with Hafsa: Excellent! We had a great afternoon and evening, with great memories with family. Hafsa was always considerate, kind, and extremely nice. Do not hesitate, Hafsa is the best! 👍🏼

Booked over a week before our holiday, on day of the trip we waited outside the hotel 15 mins before pick up time. Waited an hour in total but no excursion transfers arrived. Hotel phoned the tour operator but no answer. I contacted the tour operated via the Viator app but no response. I have requested a full refund from Viator but not heard back yet. My friend and I are very disappointed as we had been looking forward to this fun filled trip.

Had certainly had a nice day everything was well arranged transport was on time and contact with guide (Hamza) hee l smoothly Definitely worth repeating 👍

Very good experience and very good Osama guide! Have only fond memories of this experience. Thanks again to the people who accompanied us.

For us, this was a last minute trip booked an hour before departure. The guide, Salah Harir, reached out and arranged pick up almost immidiatley. Salah ran around and made sure that everyone was accounted for and that every detail of the trip was as accurate as possible. A trustworthy guide. For the price, this felt like a steal. Pick up, introductions to some Moroccan culture, quad rides, camel rides, we also asked to ride horses (optional and costs more, but it was flexible and made possible for us) and then dinner with music and a fire show before being dropped off at home. Would 100% recommend this trip with Salah which made the whole process so much easier.

The experience was fantastic, but check that you are definitely being picked up from your hotel, as on the day we were told we had to make our own way to/from the venue. The event manager Ouiaid did sort this out for us though and was extremely helpful. All the team were very friendly and made the experience really enjoyable and fun. Would definitely recommend.