The communication directly after booking the trip was very friendly and efficient. My guide Shine collected me promptly at the time suggested from my hotel lobby with a driver for the volunteer program. She was very informative from start to finish, incredibly knowledgeable and took good care of me throughout also taking lots of photos to capture the experience. There were a couple of separate hours to get to watch the pandas up close in their enclosures with very little crowding. For the volunteer program we were able to get up close in the indoor enclosure whilst the keeper fed a panda, we helped to crack bamboo, make cakes for the pandas, watch an informative movie and learn additional information from an expert. I was told there would be a basic lunch however I found there was a good choice of delicious hot food! If you are a panda fanatic and want a unforgettable experience then I would book this tour, especially as this is the most natural and scenic park to visit where pandas don’t need to be kept in airconditioning during the summer time due to elevation. An extra special thank you to Shine for helping making my dreams come true :)
K
karine_l
August 25, 2026
Very disappointed
Here is the summary of our day at Woolong:
- see a few pandas in the "zoo", enclosures quite small
- watch a keeper feed them 1 apple, 1 carrot and 1 piece of bamboo
- break, each in our turn, 1 bamboo stalk
- cut bamboo leaves into small pieces, to "make a work of art" on a plate
- eat
- watch a movie
- make "modeling clay" with pre-made dough
We did not clean any enclosures, did not help a keeper feed them, did not discover the conservation efforts of the breeding center, the behavior and biology of the pandas and did not prepare food for the pandas.
And all that for an exorbitant price, we were all very disappointed by a day that I imagined would be incredible.....
Fortunately our French-speaking guide Lilou was competent and adorable
E
Eric_M
June 13, 2026
Amazing experience, I...
Amazing experience, I went with my wife and two daughters. Our tour Guide Sarah was very kind and knowledgable.
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