Didn’t call, contact, or show up. Didn’t even say anything to apologize or even attempt to explain. Just awful.
事業者からの返答
Dear Sir/Madam,
I am writing to sincerely apologize for the inconvenience and the lack of communication on our part.
Unfortunately, we were victims of cell phone theft, and our accounts were cloned. This left us completely unreachable and unable to access the platform to view the reservation details and contact you in a timely manner.
We would like to reiterate that we are at your entire disposal. Should you decide to visit Buenos Aires again in the future, it would be a true honor for us to host you and have the opportunity to reciprocate your immense kindness.
Best regards.
C
Connie_N
May 25, 2026
Could have been better
We visited many interesting places. This was Independence Day and the people were really out.
We have taken many tours around the world. Christian was not very attentive. He walked far ahead of us and was not very interactive. For example, in the Rose Garden he parked the car and sent us on our way. Just very different than our other guides through Viator.
事業者からの返答
Thank you for your honest feedback, and please accept our apologies. We are deeply disappointed to hear that Christian's service did not match the high attentive standards we pride ourselves on at Viator.Our 'local friend' philosophy means guiding and interacting with you every step of the way, so hearing that he walked far ahead and left you to explore the Rose Garden on your own is unacceptable to us. We have already addressed this directly with Christian and taken internal measures to ensure our standard of hospitality is strictly followed by all team members.We are glad you found the city interesting despite this, and we hope you give us another chance in the future to show you the true quality of our team.
Best regards,
M
Maria_G
May 22, 2026
Very informative. Great...
Very informative. Great suggestions to where to go. Emiliano was an absolute pleasure to have him as our guide.
事業者からの返答
Thank you so much for your kind words! We are thrilled to hear that you found the tour informative and that Emiliano made your experience an absolute pleasure. Helping our guests discover the best spots in the city is exactly what we love to do. We hope to see you back in Buenos Aires soon! Warm regards.
G
G3862KYgailc
May 12, 2026
Friendly, informative, sensitive to my walking pace, ask what we wanted. Share facts and stories about city just stopops
Excellent way to get introduction to city. Guide ask if we wanted to see other sites, able to customize. Very friendly, knowledgeable experience.
事業者からの返答
Thank you so much for your wonderful review! We truly believe that a private tour should adapt to you, not the other way around, so we are thrilled you enjoyed the flexibility and customization. It was an absolute pleasure introducing you to our beautiful city. Come back anytime! Warm regards
G
glendora t
April 12, 2026
Buenos Aires Graffiti walking tour was fantastic. We highly recommend visitors take this walking tour.
Ailen our guide was excellent. She gave us many perspectives about the street art of Argentina including cultural, political and historical.
She engaged us with questions about our thoughts on the various graffiti motifs. She certainly opened our minds to the artists of Buenos Aires .
事業者からの返答
Thank you so much for this wonderful review! We are incredibly proud of Ailen and thrilled to hear how much she opened your minds to the rich culture and history behind Buenos Aires' street art. Engaging our guests and sharing different perspectives is exactly what makes our tours unique. It was an absolute pleasure hosting you! Warm regards.
K
kht40
April 3, 2026
Quick overview of the highlights of Buenos Aires
We booked this for as a group of four, to start at 1:00 pm after an overnight flight. Driver, Andy, communicated with us ahead of time via WhatsApp which was great because we were running late from the airport. Andy is enthusiastic and knowledgeable and tailored this trip to our preferences. Great way to see the city if you have limited time
B
Bill_H
April 1, 2026
Buenos Aires Pablo and Daniel show
I did two Buenos Aires city tours about a fortnight apart, the first was with Pablo and he was very informative and I enjoyed the experience with him. The second tour was with Daniel and I explained what we had seen already with Pablo and could he adjust his normal tour to suit our needs, this he did very successfully without notice and was a very pleasant person to engage with. He filled a lot of gaps regarding the places we hadn’t visited which, combined with Pablo’s knowledge made it a great experience.
事業者からの返答
Thank you so much for your kind words! We’re delighted to hear that both Pablo and Daniel made your experiences so special. It’s great that Daniel could adapt the tour to complement what you had already seen—our team always aims to make each visit unique and personalized. We truly appreciate your feedback and hope to welcome you again in Buenos Aires!
R
Ruby_C
March 31, 2026
Christian was prompt,...
Christian was prompt, very personable and knowledgeable. We enjoyed our time together and will recommend him to family and friends visiting.
事業者からの返答
Thank you for your lovely review! We’re very happy to hear you enjoyed your time with Christian. His warmth and knowledge really make a difference. We truly appreciate your recommendation and hope to see you again in Buenos Aires!
K
Kimberly_H
March 31, 2026
Amazing Tour
This was an amazing experience! Our tour guide, Daniel, was very knowledgeable and professional. He was very friendly, and we all laughed throughout the tour! I was able to take amazing pictures of historical landmarks through the city, and Daniel made certain I was in the right spot for the best shot! If we had more time in the city, I’d definitely call Daniel for another great tour! When you book this trip, please ask for Daniel! He is wonderful and is amazing at his job!! Thanks Daniel!!!
事業者からの返答
Thank you for such an enthusiastic review! We’re thrilled to hear that Daniel made your experience so enjoyable and memorable. It’s great that he helped you capture the best moments of the city! We’ll be sure to share your kind words with him. We hope to welcome you back for another tour soon!
K
Karen_B
March 30, 2026
Pablo made our day
Pablo was a wonderful and knowledgeable guide. He accommodated our wish to visit the Cathedral for the Palm Sunday service, which was stunning. We enjoyed our tour, despite a few rain sprinkles. Pablo's sunny disposition made our day.
事業者からの返答
Thank you so much for your kind feedback! We’re glad Pablo could accommodate your request to visit the Cathedral for Palm Sunday—that must have been a very special moment. Even with a bit of rain, it’s wonderful to hear you had such a great experience. We hope to see you again in Buenos Aires!
