I’ve done many tours through Viator and this one was unusually disappointing. The tour covered primarily The Humble Administrators Garden and the Suzhou Museum. The value in engaging a local guide for these activities is to help obtain tickets and to navigate through two very busy and popular attractions. In this case, I specifically requested an early start time to avoid the crowds at either attraction. I asked several times and received no response to my request. The Himble Administration Garden is beautiful but by the time we arrived at mid morning it was so crowded we could not enjoy it as we hoped. The next day we went to The Lingering Garden on our own at 7:30 am and had a very pleasant hour with only a handful of people there. The museum was also very crowded so if you have time, I suggest doing that early or late. Also, getting around Suzhou is very easy with Didi- works just like Uber or any ride share. Our guide took us by subway, but we could have easily gotten a ride share, as we did on the way home. Getting tickets to attractions has been easier than I thought. If you’re 69 or over, government run attractions like the gardens are free.
Thank you for your feedback. We’re sorry your experience didn’t fully meet your expectations and apologize for the delay in responding to your early start request. Your tips on timing and transportation are very helpful, and we’ll incorporate them to improve future tours. Feel free to contact us directly if you'd like to discuss your experience further. We appreciate your insights and look forward to providing an even better experience on your next visit.
