Driver was late. We shared our flight information at the time of booking and had to wait about 20 minutes after our pickup time. When the driver shared location, he wasn’t even close to the airport!
Then as we were riding, I got a call from someone asking if my driver picked us up. It scared us to death because we really figured if they knew their driver they would have simply identified his location or reached out to him.
I do not recommend this service.
事業者からの返答
Thank you for taking the time to share your feedback. We sincerely apologize that your pickup experience did not meet your expectations.
We understand that waiting after your scheduled pickup time can be frustrating, and we regret the inconvenience caused by the delay. We also appreciate you bringing your concerns to our attention.
Regarding the phone call you received during your journey, we would like to clarify that our operations team routinely contacts guests after pickup to confirm that the transfer has started successfully and that everything is going smoothly. We apologize if this caused any confusion or concern, as our intention is to ensure every guest has a safe and satisfactory experience.
Your feedback has been shared with our local operations team as we continue working to improve both our punctuality and communication. We appreciate your comments and hope to have the opportunity to provide you with a much better experience in the future.
M
Michael_M
June 7, 2026 · via Viator
Our ride did not...
Our ride did not communicate well and could not identify where we should meet them. After almost an hour waiting, We ended up having to find a ride on our own.
事業者からの返答
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with your airport pickup.
We understand how frustrating it must have been to have difficulty locating your driver after your arrival. Clear communication and a seamless meeting process are essential parts of the service we strive to provide, and we're sorry that we fell short on this occasion.
Your comments have been shared with our local operations team so we can review what happened and improve our coordination and communication procedures. We truly appreciate your feedback and regret that your experience did not reflect the standard of service we aim to deliver.
We wish you all the best in your future travels.
