For New Year’s Eve 2025–2026 we booked the “New Year Premium Dinner Cruise” through this company, expecting a festive and memorable evening. Unfortunately, it turned out to be a complete disaster and a very disappointing start to 2026.
Because of the crowds, you are picked up early in the evening. Once at the harbor, we had to stand in line for almost 3 hours. There was absolutely no organization: no clear directions, no staff coordinating where to stand or where to go. Dozens of boats were departing at the same time, creating total chaos. There was nowhere to sit, no possibility to buy a drink, and no comfort whatsoever while waiting.
The cruise itself was also far from what was promised. We already departed at least 30 minutes late, and the boat certainly did not sail anywhere near the advertised 3 hours.
Onboard, things did not improve. The music quality was terrible and extremely loud. Most of the food was cold, and communication with the staff was nearly impossible as they barely spoke English. In the end, it was easier to get your own drinks because not a single order was delivered correctly.
Overall, this was a very poorly organized and frustrating experience, and definitely not the festive New Year’s celebration we had hoped for.
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R
ruthbharath
January 15, 2026 · via Tripadvisor
Amazing New Year Trip
We went on a 4-day trip to Dubai in the last week of December. Thanks to Mr. Shivang from Efficient Tourism for organizing the tour so well. We especially loved the New Year fireworks view from the Dhow Cruise marina. Everything was amazingly well organized. The food was good, and the staff was helpful. Overall, it was a wonderful experience. Highly recommended.
事業者からの返答
Dear Guest,
Greetings from Efficient Tourism LLC!
Thank you for taking the time to share your wonderful feedback with us. We are delighted to know that you had a memorable 4-day trip to Dubai and that your New Year celebration was a special one.
We are especially pleased to hear your kind words about Mr. Shivang and appreciate your recognition of his efforts in organizing the tour seamlessly. It is great to know that you enjoyed the New Year fireworks view from the Dhow Cruise Marina, along with the quality of food, helpful staff, and overall smooth arrangements.
Your satisfaction and recommendation truly mean a lot to us and motivate our team to continue delivering exceptional travel experiences.
Thank you for choosing Efficient Tourism LLC. We look forward to welcoming you again and assisting you with many more memorable journeys in the future.
Warm regards,
Feedback Support
Team Efficient Tourism LLC
Q
Quest59257823705
January 5, 2026 · via Tripadvisor
The opposite of luxury for a luxury price – Bring a galaxy-strength telescope for the fireworks!
I booked the Dec 31st New Year’s Eve cruise (10:00 PM slot) expecting a high-end celebration, but it was a total disappointment. It was essentially the opposite of a luxury experience, despite charging a premium luxury price.
• The "View": If you want to see the Burj fireworks from this cruise, you’d better bring a galaxy-strength telescope. We were stationed so far away that we could barely see the show. For a NYE countdown, this was a massive letdown.
• Food Safety & Quality: The Biryani served was actually spoiled and the kebabs were inedible. I personally raised this issue with a crew member during the trip, so the company’s claim in their response that there were "no complaints" is factually false.
• Waste Management: The boat was poorly managed. There was no proper system for used glasses and plates, so they just sat around everywhere. It felt messy and unorganized, not "luxury."
• The Drink "Premium" Lie: I paid for an unlimited premium package, but they ran out of Black Label almost immediately. I was forced to take basic options despite having paid extra for the top-tier service.
• Entertainment: A "luxury" NYE cruise with only one single sound box on the upper deck? The music was inadequate and didn't provide any atmosphere for the rest of the boat.
Response to Management: Your dismissive attitude and claims that "everyone was happy" are insulting. I spoke to the crew on the night and was ignored. This was a complete waste of money. Save your cash and book with a professional company that actually delivers what they promise.