We didn’t get to experience this tour at all. Meeting place was not in detail. We went to sanjuku station the day before so we know where to the following day. We found out that sanjuku station was a very huge place so I emailed the operator to be specific on the meeting place. I didn’t get any response. So on the tour day, we went to the address that was on the tour and led us to an office. Meeting was at 8:15, we were there at 8:05, tried to contact operator, after a few tries, he responded and said that we were far from the meeting place and there’s no way will make it on time. They said they have been waiting.
Thank you for sharing this, and we’re truly sorry for the confusion and lack of timely communication. We will review the meeting point details and response procedures to ensure this doesn’t happen again.



















