The Palace is a must see in Istanbul. We received a voucher and was informed we would exchange it for a ticket at the redemption center, but couldn’t find any redemption center. Tried calling the company but no response. We had to go to the information center and they were helping and in 20 minutes was able to turn our voucher into a ticket. Touring the palace was excellent I just wouldn’t use this provider.
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Stan_R
September 7, 2025 · via Viator
Must see palace tour
Not sure why they called it a “skip the line” option as there was no separate skip the line access so what did we pay for. Also be prepared to provide your passport or photo ID as collateral to secure your audio tour devices (separate ID for each person needing a device). Alternative is to deposit $100 per device as a security deposit. We were surprised by this but fortunately had the cash as I was not comfortable surrendering my passport. Otherwise was worth touring as it was fascinating history.
事業者からの返答
We appreciate your detailed feedback regarding your experience. We apologize for any confusion regarding the “skip the line” option and the requirements for the audio tour devices. Your comments are valuable and will be reviewed to improve clarity for future guests.