Our tour guy Nick was great but the tour company he works for is not good. When we arrived at the Osaka meeting point, we could not find our names on any tour bus even we received the confirmation QR code. Nick was great, he was able to accommodate us on his tour bus. We booked and paid for the day tour including lunch but because our names not on the bus list, and the confirmation PDF from the travel agent showed no meal including but on the Viator apps, it showed booking with lunch. Nick was great that he told us no worries, he will check with the office later. Overall, it's a great day tour, we went the spots that we want to visit in Kyoto and Nara. Without Nick, we will not able to join the tour because the tour office is not very organized.













