Unfortunately the address provided on all the paperwork and on TripAdvisor was not where the operator was to pick us up - not sure if it was a map issue but we pasted the address directly into the maps - despite trying to communicate with the driver we missed the entire tour we are extremely disappointed as we were very much looking forward to it- the operator also will not refund any of our money at all. I understand they aren’t responsible for the map but they provided the address and could atleast take some measure of responsibility and care.
1人が参考になったと回答
事業者からの返答
We would like to clarify that we always provide the correct meeting point along with a clear image and Google Maps link to help guests locate it easily. However, we understand that confusion can still happen, and we sincerely regret that this led to you missing the tour.
We truly care about our guests, and your comments are very important to us
H
H5202EWem
October 19, 2025 · via Tripadvisor
Beautiful day and experiences
The trip was good and enjoyable. Leo was informative and helpful with advice. We had a great time. Nara Park we had enough biscuit for the deers, we got butted if this is not done quick enough especially after they bow. The walk and shrine around the park was good. Matcha and walk around Uji was enough as we had lunch on recomendation by Leo, excellent choice. Onsen was a very quick ecperience as half the other client choose to sit in the bus. We were informed about expectation so we can make informed decision. Overall great experience. Erica
事業者からの返答
Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed your time at Nara Park, the shrines, and exploring Uji with Leo’s helpful advice. It’s great that you enjoyed the matcha and lunch recommendations as well.
We appreciate your understanding regarding the onsen experience and the flexibility of the group. Your kind words mean a lot to us, and we’re delighted that overall you had a great experience.
T
thuydebird
July 20, 2025 · via Tripadvisor
The tour was not organized with itinerary and communication as what to expect. The directions to point of pick up was clear but the bus was parked around another corner, causing unnecessary stress. We did not see the hot springs as most of us had tattoos and did not want to be nude. There should be clear instructions when booking for the tour so travelers have the option to select the hot spring and know the expectations not last minute. My tour guide was hard to understand and her microphone did not work as well, she spoke mainly Chinese. We are used to cheerful tour guides as we had on previous tours, she tried.
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Departure12392086743
May 12, 2025 · via Tripadvisor
Wonderful Sites in Japan
This was a great way to experience different popular things in Japan at a great price! We explored Nara park and fed the hungry deer, explored Uji (the matcha capital), saw some cool temples and shrines, and went to a hot spring. The tour guy was very knowledgeable, multilingual (spoke great English), and was accommodating to other guests who spoke Japanese. He allowed us to explore on our own at every stop and gave us more than enough time to enjoy each site! If you book this tour you MUST be on time to every meeting point so plan accordingly!
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seema_k
April 25, 2025 · via Viator
Skip this tour please
I would suggest to skip this , took us to deer park and didnt get the food which was included and they were out of food there the local vendors , asked us to not go to the Buddha temple coz not enough time. Same for the uji temple n Matcha street.You can do Onsen anywhere…
Actually felt this viator bus tip was a waste of our time and money.. would highly not recommend to do and would love to get my money back if possible. Wasted my day in hopes of it will get better now.
J
John_G
March 29, 2025 · via Viator
Great variety and yes,...
Great variety and yes, you do need to wear good footwear...it was a long, but enjoyable day. Some stops were very long and in very cold weather were difficult.
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tokeb990
March 13, 2025 · via Tripadvisor
Love anything to do with temple, Buddha and historic building
The tour guide was really friendly great value for money I would highly recommend LU as she was very friendly and answered any question that was asked of her
