We were booked at the wrong location for a totally different tour!
We only had one full day in Monteverde and booked this tour specifically for the combination of Zip-lines and the Butterfly/Hummingbird Garden at Selvatura Park. The transportation van arrived on time to pick us up, however, he drove us to Treetopia Park because the tour operator apparently booked us at the wrong place for a Zip-line tour only! We spent over an hour at Treetopia trying to contact the tour operator to get to Selvatura Park, meanwhile, the temperature dropped and it started raining. And we found out the Zipline tours at Selvatura stop at 2:00 and the Butterfly Garden closes at 3:15. The staff at Treetopia were very helpful and finally reached someone on the phone for us. We were offered to be returned to our hotel and to do the Selvatura tour that we booked the next day, which was not an option, as we were leaving the next day. We opted to do the Treetopia zip-lines (our only option left at this point) and got on the last tour of the day there at 3:00. It was great but not what we booked. We were told we would receive a refund for the butterfly/hummingbird garden, but still have not received a refund.
事業者からの返答
Thank you for sharing your experience, and we’re truly sorry for what happened. You planned carefully around a very limited stay in Monteverde, and being taken to the wrong park completely disrupted the experience you booked and expected.
We sincerely apologize for the confusion and the lost opportunity to enjoy the full Selvatura experience. While we’re glad you were at least able to enjoy the zip-lines at Treetopia, we fully recognize that this was not the product you purchased.
Thank you for your patience and for bringing this to our attention. Feedback like yours helps us correct these failures and improve how we manage reservations and post-tour follow-up.
S
Sunny_W
March 20, 2025 · via Viator
We are so glad we signed...
We are so glad we signed up for this tour. The zip lining experience was perfect for a family with young kids. They made our kids feel at ease. We had a blast. The guided tour to the butterfly garden was also very informative. Highly recommend this experience especially the zip lining part.
事業者からの返答
Thank you for your very positive feedback. Your comments are very important for us to improve our services and I am glad you had a lovely experience with us and we met your travelling expectations.
We hope to be your choice for your future holiday destinations.
Kind regards,
Customer Service team
C
Caren_P
December 27, 2024 · via Viator
So much fun!!
Lots of fun! Challenging hiking in between the zip lines. Be prepared for that. Wish they told us to bring water!
It would have been great to have a picture of the tandem zip line as well as the individual ones.
事業者からの返答
Thank you for your very positive feedback. Your comments are very important for us to improve our services and I am glad you had a lovely experience with us and we met your travelling expectations.
We hope to be your choice for your future holiday destinations.
Kind regards,
Customer Service team
M
mayanfanjen
January 11, 2024 · via Tripadvisor
Exceptional experience, loved every minute!
Selvatura Adventure park was one of our best experiences with amazing ziplines and interactive tours. We did the zipline experience which was exceptional for the sights and length of the lines as well as the Tarzan Swing and Superman Option for 1000m. Loved the butterfly garden tour which was immersive with our incredibly knowledgeable guide. Highly recommended!
1人が参考になったと回答
事業者からの返答
Thank you for your very positive feedback. Your comments are very important for us to improve our services and I am glad you had a lovely experience with us and we met your travelling expectations.
We hope to be your choice for your future holiday destinations.
Kind regards,
Customer Service team
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