Great trip but communication problems with this company
One star off because communication for the pick up was terrible. I messaged them on what’s app and viator and received no response from what’s app despite getting a thumbs up for my “please confirm pick up time” message. Viator indicated a 6 am pickup. Got a call to my room at 5:15 that my pickup was here.
Much better after this. The trip is long but worth it. The park is beautiful and the beach is amazing. Saw sloths, iguanas, monkeys and birds.
My guide Robert was amazing and thankfully understanding about the lack of communication for the pick up time.
事業者からの返答
Thanks for your feedback—I’m sorry about the confusion with the pickup time. We understand how frustrating that must have been, and we’re working on improving our communication to avoid this in the future.
I’m glad to hear you still enjoyed the tour and the visit to Manuel Antonio National Park, and that you had a great experience with Robert.
We appreciate you traveling with us!
J
J762QJ_
March 16, 2026 · via Tripadvisor
0-star
unreliable: confirmed and then “regretted to inform us that it was not available “, so don’t book with them! You, guys, got to understand, that we do not come to your country for a month or two, just for a few days and behaving like this ruins vacationers plans!
事業者からの返答
Thank you for your feedback, and I truly understand your frustration.
Manuel Antonio National Park operates with a strict daily visitor limit, and tickets are managed by a government national parks system that can sell out quickly—especially during peak travel periods. Unfortunately, in some cases, availability can change after a request is made, and we are unable to secure the tickets despite initial confirmation attempts.
That said, I completely understand how disappointing this is, especially when you have limited time in Costa Rica. We never intend to disrupt your plans, and we’re continuously working to improve how we communicate availability in real time to avoid situations like this.
We appreciate your feedback and truly regret the inconvenience caused.
B
BrandonRichard_G
March 16, 2026 · via Viator
Great guide to see animas!
Great day trip to the national park. The guide showed us a ton of animals that we would have never seen if not for him. The drive was long but the did a great job at giving stops along the way.
G
G6211ZAandreab
March 4, 2026 · via Tripadvisor
Solo Experience 10/10
Awesome experience! Guide was super friendly, transportation methods were super safe. Went solo and felt so safe! Food was delicious!
L
LissaAnn_B
February 22, 2026 · via Viator
Had a nice day. Enjoyed...
Had a nice day. Enjoyed beach time, but not overall my favorite trip.
Would recommend but with traffic warning, exceptionally long ride back.
C
Christine_C
February 16, 2026 · via Viator
Manuel Antonia Park
Great excursion to experience the beach of costa rica and see monkeys romp up close and experience the dense lush vegetation! The trip there had beautiful scenery and the Macus were beautiful. Breakfast and lunch were very good too! Highly recommend
J
Joshua_W
February 9, 2026 · via Viator
Avoid Destination Services CR
Tour operator (Destination Services Costa Rica) did not show up for our trip that we booked months in advance. When I contacted the company, they refused to help us, initially responding then refusing to acknowledge or assist after I confirmed the booking.
A
adele_s
February 2, 2026 · via Viator
Just another ordinary park and beach.
Long drive 3 1/2 plus traffic and bumpy ride. Just regular park with lots of walking. Resident animals not visible and unimpressive, Beach park similar to public beaches in the highway. No chairs and umbrellas around with overcrowded shower facilities.
Food inside very costly but just part of business I guess. Decent meals included. Guide ,Francisco and driver friendly patient and helpful.
Another over priced tour in CR.
事業者からの返答
Thank you for your feedback. Manuel Antonio National Park is a protected natural area, and road conditions, travel times, and walking distances are typical when accessing national parks in Costa Rica. Wildlife sightings are never guaranteed, as animals are free‑roaming and visibility depends on natural conditions.
Beach facilities within the park are intentionally limited to preserve the environment and may differ from private or commercial beaches. Pricing reflects transportation, park entry, guide services, and meals, though we understand perceptions of value can vary.
We appreciate your positive comments about Francisco and the driver, and we will share them with our team.
J
Jairo_R
January 28, 2026 · via Viator
The activity was nice,...
The activity was nice, but unpleasant experience by Felipe, the tour guide. He didn’t have much knowledge of the park history, an he was very unprofessional. He asked me questions not related to the tour, and on the bus he talked very loud on his phone, disturbing our sleep. On the return to San Jose he decided to purchase a Pizza an wanted to split the cost with all of us. I didn’t accept that, but the others felt compromised. I think it was unethical.
The trip was very long. We were picked up at 5:00am ad return to our hotel at 10:00pm. The tour included breakfast and lunch. The breakfast was good, but not the lunch. The instructions to take things to the park on the reservation where different from Felipe’s instructions. When I told him that the things on his list didn’t matched with the wants that we had, he responded pretty rude by saying that I must complain with the person who sold us the ticket. On the reservation confirmation that I received, it showed that the name of tour guide was Roberto, but the one that we had was Felipe. Nod good!
A
Alison_C
January 24, 2026 · via Viator
Long day with a lot of...
Long day with a lot of time in minibus - would have loved more time at the park though. Great breakfast and lunch. Guide Pedro and driver Oscar were super friendly, informative and passionate about wildlife and sustainability
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