The driver was professional, once he showed up. However, he was not at the meeting point. The service company did not respond to messages. We talked with our hotel (Marriott Sydney Harbor), and they found the driver for us. When we finally located him, he did not have a greeting sign or any identification that he was our driver, or a driver at all. We had two other Viator tours during this trip, they were both 5 star experiences. Note to the driver and service, drivers must always have some sort of identification. You driver did not.
Dear Raymond, Thank you for sharing your experience with us, we take customer feedback extremely seriously and we were very concerned to read about your bad experience. We will start an investigation for your case! We are looking forward to hearing from you, Once again, please accept our apologies for this situation. Best regards Transferz Team
