シンガポールからレゴランドマレーシアへのプライベート送迎

This is the first and last time I will ever book anything with tripadvisor and Viator tours. I’d booked a transfer for my family of 5 to go from singapore to Legoland through tripadvisor.com and back. Tripadvisor had confirmed the booking at the time of booking and there was no reason to check if they would be able to fulfil the booking. On the day of travel, nobody turned up at the assigned time of 8am. When I tried calling the tour operator, the phone line went dead and I wasn't able to connect. So I had to call a TripAdvisor US number and got connected. The only thing the poor girl could call was the same operator (not surprisingly nobody answered the phone) and she didn’t get a response as well. So she told me my options. Either cancel for a refund or cancel. So there was no real option. I asked if they could arrange an alternative operator to bring us to Legoland but she just said that that wasn't an option. the only way she could 'help' us was to cancel our booking for a refund. We were stranded with no way to get to Legoland. there was no peace of mind booking my travel with TripAdvisor and we were very disappointed. after trying for 2 hours to get an alternative operator to bring us to Malaysia, we couldnt find anybody to bring us there and had to cancel our trip forfeiting our 5 tickets to Legoland. This was a very disappointing first booking through TripAdvisor although we'd good experiences in Europe with Viator some years ago.

Unfortunately, this was a very disappointing experience. Our outbound driver was 1 hour and 45 minutes late, and the return driver was 38 minutes late. It appeared that the dispatcher had not notified the drivers in advance, as each time I had to call when no one arrived at the scheduled pickup time. Given the importance of timing for a cross-border trip to Legoland Malaysia, this level of delay and lack of communication was unacceptable.

The ride to LEGOLAND was challenging. Make sure to complete a visitors form for Malaysia, it is separate from Singapore. However the driver was knowledgeable and was able to assist us in completing the form. I appreciate the driver’s patient with us and assistance.

Great trip, good communication from the drivers, very helpful, helped with immigration documents into Malaysia. Would definitely recommend this service, certainly wouldn’t drive myself.

Amazing trip and transfer getting through passport control and over to Legoland with no stress and the pickup was on time and no hustle

Tour organizer is very flexible in terms of pickup and timing. Communication should be improved by a phone number, texting is slow and leads to misunderstanding. Taking in consideration that clients may not have available WiFi.