The tour was falsely advertised as including a train ride to a salt mine and visiting a house of skulls. That was specifically why we booked it. We found out after the driver picked us up and we were already on our way, that all the attractions were closed. No Salt Mine, No Train Ride, No House of Skulls. Too late to change our minds since we were not told upfront. And, it was even worse, it was not disclosed that on Sundays in Hallstatt, almost everything is closed. Restaurants, Coffee Shops, Souvenir Shops, etc, CLOSED, with few exceptions. So, all we got for over $735 was a ride back and forth to Hallstatt. We could have rented a car for all of us for $89. The tour company offered a tiny refund and said ”that’s all we can do” Total ripoff! We tried at length to get them to be reasonable before writing this bad and completely honest review.
事業者からの返答
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet expectations, especially since you booked the tour specifically for the salt mine, train ride, and House of Skulls. Your disappointment is completely understandable.
We sincerely apologize that these attractions were closed during your visit and that this information was not communicated to you in advance. It is our responsibility to ensure guests are fully informed before the tour begins, and we regret that this did not happen in your case.
We also understand your frustration regarding the limited availability of shops and restaurants on Sundays in Hallstatt. While local operating hours are outside of our control, we recognize that this, too, should have been highlighted so you could make an informed decision before booking.
Regarding the refund, we regret that our resolution did not meet your expectations. We always aim to handle such situations fairly, and we are sorry that our efforts fell short for you.
Your feedback is extremely valuable to us, and we will use it to improve both our communication and the overall experience for future guests. We truly regret the inconvenience caused and appreciate your honesty in sharing your experience.
T
Timothy_O
October 16, 2025
Fabulous day to a magical village!
Fantastic tour to a beautiful Austrian Village. Our tour guide, Mitch, was phenomenal. Very knowledgeable about Halstatt history and importance of salt mines. Also, very good about history of other villages enroute to destination. A joyous day had by all.
事業者からの返答
Dear Guest,
Thank you for your wonderful review! We're thrilled you had a fabulous day in magical Hallstatt with Mitch’s phenomenal guidance and deep knowledge of its history and nearby villages. We’re so glad everyone enjoyed it! We hope to welcome you back for another joyous tour soon.
Best regards,
Your Salzburg Panorama Tours Team
V
Valerie_A
June 9, 2025
Amazing trip to Hallstatt
It was an amazing experience. Bridget was very knowledgeable about the history of the entire region. She was a great driver and was very easy to talk to. She planned out everything quite well for us with lots of great tips. She was the best guide we have had from many countries. Thanks! We will be back!
1人が参考になったと回答
事業者からの返答
Thank you for your heartfelt review of the Hallstatt Private Tour from Salzburg! We’re absolutely thrilled to hear you had such an amazing experience with Bridget, whose deep knowledge of the region’s history and thoughtful planning truly shone through. It’s heartwarming to know her skillful driving, easygoing nature, and fantastic tips made her the best guide you’ve had across many countries—what a wonderful compliment! We’re so grateful for your kind words and can’t wait to welcome you back for another unforgettable adventure!
Best regards,
Your Salzburg Panorama Tours Team
S
silberpeter1
January 22, 2024
Not a good value for the amount collected
Guide was good.
Value was not there.
There really was no touring with us while at destination, once we arrived there we were on our own
事業者からの返答
Thank you for taking the time to provide feedback on your recent tour experience. We apologize if our tour did not meet your expectations. It is always our goal to provide informative, engaging, and well-organized tours. Please know that your feedback is valuable to us, as it helps us identify areas for improvement. Usually our tourguide has to guide you during the whole tour, we will discuss this incident in the next team meeting.
We hope to have the opportunity to welcome you back and provide you with an exceptional tour experience.
6
622melitonr
December 1, 2023
Too short time to do anything
We lost an hour upfront bec tour operator didn’t confirm pickup location early enough, and wouldn’t answer phone calls on day of tour. Considering the 3 hrs RT travel time from Salzburg to Hallstatt , it’ll be impossible to see the salt mine, churches and bone museum. We went on a rainy/snowing day and didn’t get to do anything but have lunch. The Heritage Museum & Bone Museum were both closed without advance warning on the website. Good thing the tour operator extended our time in Halstatt to make up for the 1 hour lost time upfront. But we still were not able to do anything but eat lunch in the only 1 restaurant that’s open. Disappointed
事業者からの返答
Thank you for joining our Private Hallstatt Tour and for the time to bring your experience to our attention. Our phone is available 365 days per year from 08am till 5 pm so we don´t understand why you couldn ´reach us. We understand that our would like to spend more time at Hallstatt bus as you made a private tour you could extend the trip which you didn´t ask for. The fact that some places were closed in Hallstatt lies outside our area of responsibility and we are very sorry for this. We would be happy if we could get another chance to welcome you on board of any of our tours someday.
S
Shaye C
October 7, 2023
Spectacular tour and tour guide!
Leo’s tour was quite colorful and informative. He has a captivating personality and was warmly greeted by many of the locals in Hallstatt. One of our best excursions on the trip!
K
Kirk_K
September 15, 2023
Excellent day tour from Salzburg.
Great tour. Picked up our group of 6 in Salzburg. Mitch, our tour guide, was fantastic. Lots of interesting information on the ride and gave us all the right recommendations on how to spend our time in beautiful Hallstatt.
事業者からの返答
Hello Kirk,
thank you very much for joining our Hallstatt Private Tour and for takting time writing this wonderful review here on Viator! We are more than happy to hear that you were fully satisfied with our service and with our guide Mitch - he will be pleased when he reads through your kind feedback!
Hope we have the pleasure of welcoming you back in Salzburg in the near future!
With best regards,
your Salzburg Panorama Tours team
P
P376BZamberm
June 1, 2023
Worth the drive from Salzburg!
This tour was everything we hoped it would be! We had a beautiful drive to Hallstatt that included commentary of highlights to see along the way. We saw the Red Bull Headquarters! Once we were at Hallstatt our guide made sure we didn't miss anything and made recommendations on what to prioritize and where to get the best pictures. We took a different route back to the hotel so we were able to see even more of the beautiful countryside.
事業者からの返答
We are writing to express our sincerest gratitude for your positive review of our Hallstatt Tour. We are thrilled to hear that you had a wonderful experience and that our tour met your expectations.
Your feedback is invaluable to us, as we strive to provide our customers with the best possible experience. It is great to hear that you enjoyed the tour and we hope to have the opportunity to welcome you back on one of our tours in the future.
Thank you once again for taking the time to share your feedback. We greatly appreciate it.
Best regards,
Your Salzburg Panorama Tours Team
S
Sheri_T
April 3, 2023
Awesome Hallstatt Tour
My tour to Hallstatt was awesome. The tour guide was very informative and knowledgeable about everything. I originally thought that it would be a small private group tour, but to my surprise it was just one on one with the guide. We beat most of the early bird crowds at the Instagram picture taking spots and a few other noteworthy places in the area. I'm definitely not one for crowds, so I was extremely happy about that. The weather was ok, a bit cloudy, but thats something that can't be controlled. Since I live in Germany, I will definitely return during the summer or winter. Overall, I could not have asked for a better way to have ended my last day in Austria.
事業者からの返答
Thank you so much for writing this detailed review and giving to us a 5-star on the private Hallstatt Tour. We are happy to see that you had a great time with us and it was a pleasure serving you. Thank you again for choosing Salzburg Panorama Tours. We hope to welcome you back again soon!
K
kimdN8892TG
August 5, 2022
Amazing tour, amazing tour guide
I cannot say enough about how amazing our 8 hour Hallstatt tour with Ben was. He is an excellent tour guide who clearly loves sharing his knowledge and enthusiasm for Austria with his clients. This tour was definitely a highlight of our 2 week Europe trip. Our family truly appreciated Ben's deep knowledge of the Austria, Salzburg, Hallstatt and the lake area, his special viewing spots and beautiful stops along the way, great restaurant recommendation and secret knowledge of the best of Hallstatt. He also took so many pictures of our family in front of wonderful sites, making sure we didn't miss anything. I highly recommend Ben and Panorama Tours!
事業者からの返答
Thank you very much for joining our Hallstatt Tour and for taking time writing this wonderful review!
We have read your comment with a lot of pleasure and are delighted that you enjoyed the tour so much and that you were fully satisfied with our service, because customer satisfaction is our highest priority.
Many thanks for your recommendation, and we look forward to welcoming you back on one of our sightseeing tours soon!
With best regards,
your Salzburg Panorama Tours Team
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