We booked this cocktail class through a portal for 12:00 PM and paid in advance. Three days before the appointment, we were contacted to see if we could move the class to the evening of the next day. Unfortunately, that was not possible for us, as we were departing. We initially received no response to our reply. Two days before the scheduled time, we were asked again if we could participate in the evening of the same day instead. That was also not possible for us, which we communicated immediately. Our message was ignored again. On the day of the booked course, we were finally canceled on only about two hours before it was set to begin. This was very disappointing for us, as we had planned our vacation accordingly and had been looking forward to the course. We found the poor communication and the handling of our responses particularly disappointing. Unfortunately, this is not how one envisions professional service.
We sincerely apologize for this experience. The delays in communication and the late cancellation were entirely on us, and that's not the level of service we aim to provide. We understand how disappointing this must have been, especially having planned your holiday around it. We're truly sorry.
