The tour guide Lin I think was his name was terribly rude. They ran an HOUR just to pick up passengers.
The bus is very packed. The woman sitting next to me was on her phone and taking up alot of space. On our way home I sat on the first seat which had more leg room. The man got upset and told the tour guide and he asked me to get up and go to my "assigned seat". I told him we all paid for the tour and why can't I sit where I want to and the tour guide announced everyone needs to sit in their assigned seat. It was very offensive.
During lunch I asked if I can eat vegetarian since I'm allergic to shrimps and he said but we're also going to have chicken. He was so rude about everything.
I also found out that others paid a way cheaper price than I did. I told the company this as well and they refunded me my portion.
It's sad because the actual tour is a breathtaking place. I don't recommend this tour company.
B
bendS5435NZ
January 11, 2023 · via Tripadvisor
Not recommend
The pickup time is 1.5 hours before the actual day trip. The driver & guide were rude. We arrived at our destination, next to a seiries of boat launches that looked like a slum, and the boats were all very under standard.
2人が参考になったと回答
事業者からの返答
Dear BendS,
Thank you for your review.
We pick up all the guests from 08:00 to 08:30 AM for Halong Bay tour in Old Quater area. On Tet holiday, the street is crowded and you may be on the bus longer time. We are sorry about it.
Halong Bay is beautiful and thousands of visitors recognize it. We renovated our cruise very often and is recommended by guests.
Our staffs are experienced and well trained. Therefore, I believe you are writing the wrong boat. Please recheck and reply to us via ninhbinhexcursion@gmail.com.
Thank you very much.
Rosie Hong
+84.989.529.919
Thank you & happy new year.
Kind regards,
Rosie.
5
515adelinaj
November 14, 2022 · via Tripadvisor
Great!
I really liked the trip, the food, the views! Everyone was very very kind and helpful. Peter was our guide and he made sure we had everything we needed.
It was worth the money!
事業者からの返答
Dear 515adelinaj,
Thank you for your kind words.
We are so glad to hear that we were able to make your experience with us a memorable one and that you enjoyed all the service we offer. We will let Peter know that you appreciated his assistance and he will be very happy.
Once again, Halong Excursion Luxury tour thank you for choosing us. We wish you all the best.
Sincerely,
Rosie Hong
M
Meander399654
November 14, 2022 · via Tripadvisor
Very nice trip
Enjoying trip. Peter is very kind and manage perfectly the trip. I really enjoy the kayaking time and also the caves in Ha Long are amazing !
事業者からの返答
Dear Meander399654,
It is amazing hearing your great compliments for our service and we appreciate your time to share.
Your feedback has been shared with Peter and the whole team as a way of celebrating our commitment to providing the highest level of hospitality.
Wishing you a happy week ahead and look forward to welcoming you back soon to Halong Excursion Luxury Tour.
Warm regards,
Rosie Hong
M
Minheuilee
November 10, 2022 · via Tripadvisor
Good
Thoai was very nice guide. It’s happy to be joint with his tour. Humorous, kind, good care of us during the tour, had deep knowledge about the sites as well. Very recommand him for this tour!!
事業者からの返答
Dear Minheuilee,
It is amazing hearing your great compliments for our service and we appreciate your time to share.
Your feedback has been shared with Thoai and the whole team as a way of celebrating our commitment to providing the highest level of hospitality.
Wishing you a happy week ahead and look forward to welcoming you back soon to Ninh Binh Excursion Luxury Tour.
Warm regards,
Rosie Hong
T
ThomasGagne
November 10, 2022 · via Tripadvisor
Great tour
Great tour and a great guide! 10/10 would recommend Thoai. A lot of fun facts about Halong Bay and area.
事業者からの返答
Dear ThomasGagne,
Thank you for your kind words.
We are so glad to hear that we were able to make your experience with us a memorable one and that you enjoyed all the service we offer. We will let Thoai know that you appreciated his assistance and he will be very happy.
Look forward to welcoming you back soon with Halong Excursion Luxury Tour.
Sincerely,
Rosie Hong
I
I2369YQpatricks
November 10, 2022 · via Tripadvisor
Great tour
Great tour! Had a lot of fun exploring the bay for half the day. Would go again.
Thoai was an awesome guide.
事業者からの返答
Dear I2369YQpatricks,
It is amazing to read these nice words from you. It truely made our day. For sure, I will share this with Thoai and whole team.
Wish you all the best. Hope to see you again soon.
Kind regards,
Rosie Hong
G
gilbert b
November 10, 2022 · via Tripadvisor
Great tour
Thoai an excellent long bay day with our guide Thoai many activities. Nice, speak English, care about his group.
3
317pavank
November 10, 2022 · via Tripadvisor
Excellent so far! Worth it
The tour guide was very helpful. The name of guider was Hung. He is very knowledgeable and cool person who helps for other best places and contacts details as well.
N
Nehaa2403
November 10, 2022 · via Tripadvisor
Best cruise experience
Great experience. Very friendly staff and hung is very knowledgeable and kind. Best experience to be in cruise. We didn't face any kind of problem .