フェルテベントゥラ島：食べ物と飲み物を含むアフロディーテ限定グレット

Good afternoon Nicole, Thank you for taking the time to share your feedback. We are sorry to hear that the experience did not meet your expectations. However, we would like to clarify several points mentioned in your review. First of all, presenting a valid voucher before boarding is a standard procedure for any excursion or transportation service. Just as you cannot board a plane, enter a theatre, or get on a bus without a valid ticket, the same applies to our boat tours. Our colleague was simply carrying out his responsibility by checking all passengers' vouchers before boarding. There was no "commotion" or unnecessary fuss; when a guest is unable to present their voucher, we are required to verify the booking and request proof of purchase before allowing boarding. Once these checks were successfully completed, you were welcomed on board. Regarding the crew, we are proud to have a professional team whose priority is to provide a friendly and enjoyable experience for all our guests. We are therefore pleased that you found them welcoming and in good spirits throughout the trip, as this reflects the level of service we always aim to provide. You also mention the unlimited drinks. The excursion you booked clearly includes an open bar, which is a feature many of our guests appreciate. We find it difficult to understand this criticism, as it was part of the experience you chose to book. With regard to smoking, the restriction is not due to concerns about the boat catching fire. Smoking regulations on board are governed by Spanish Law 28/2005, which prohibits smoking in the applicable areas. This is a legal requirement that we must follow. Finally, your comments about safety are inaccurate. Life jackets are available on board, clearly signposted, and their location is explained during the mandatory safety briefing before departure. Likewise, the vessel fully complies with all Spanish maritime safety regulations, including those relating to guardrails and passenger protection. While we understand that not every excursion is the right fit for every guest, we believe it is important that future readers have an accurate understanding of the procedures and safety standards that apply to all of our tours. We wish you all the best and thank you once again for your feedback. Best regards

Bonsoir Merci beaucoup pour votre avis. Nous sommes heureux de savoir que vous avez apprécié l'excursion. Nous vous attendons bientôt.

Good afternoon! Thank you for your kind words. We are really happy to know that you enjoyed your time on board the Aphrodite tour. Hope to see you again soon, Best regards

Hallo, Vielen Dank, dass Sie sich die Zeit genommen haben, uns über Ihre Erfahrungen an Bord zu berichten. Wir freuen uns darauf, Sie in naher Zukunft wiederzusehen. Mit freundlichen Grüßen

Good afternoon! Thank you for your message. We are really happy to know about your experience on board, and that we were able to reach your expectations. Sea you next time. Best regards.

Good afternoon! Thank you for your kind words. We are really happy to know that you enjoyed your time on board the Magic Select catamaran in Fuerteventura. Hope to see you again soon in the port of Morro Jable. Best regards

Hallo, Vielen Dank, dass Sie sich die Zeit genommen haben, uns über Ihre Erfahrungen an Bord zu berichten. Wir freuen uns darauf, Sie in naher Zukunft wiederzusehen. Mit freundlichen Grüßen

Good afternoon Gemma! Thank you for your kind words. We are really happy to know that you enjoyed your time on board. Hope to see you again soon, Best regards

Buenas tardes, Gracias por encontrar tiempo para escribir una reseña. Nos complacer saber que ha disfrutado de la excursión Aphrodite en Fuerteventura. ¡ Hasta Pronto !

Buenas tardes Monica, Muchas gracias por su reseña. Nos alegra saber que ha disfrutado de la excursión Aphrodite. Le esperamos pronto por Morro Jable !