An Unforgettable Experience in Cusco and Machu Picchu, Peru
An Unforgettable Experience in Cusco and Machu Picchu, Peru
Franco made our journey through Cusco and Machu Picchu truly unforgettable. As a group of nine older ladies, we deeply appreciated his professionalism, extensive knowledge, patience, good humor, and thoughtful attention throughout every step of our trip. He guided us confidently through busy streets and historic sites while helping us manage the altitude and long walks with care and understanding.
When I fell down a staircase, Franco rushed to my side immediately. He remained calm, acted quickly, and helped me to safety. His lifesaving response may have saved my life, and I will always be profoundly grateful for his compassion and presence of mind.
Throughout the trip, Franco went above and beyond to keep all of us safe, comfortable, and enjoying every moment. I highly recommend him without hesitation—you couldn’t ask for a more professional, caring, and capable guide.
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mariaelenal291
September 22, 2026 · via Tripadvisor
Amazing Experience
We had such a great time on this tour! Our guide FRANCO was very knowledgeable and you could tell he had a lot of experience. He spoke English very well, which made it easy for us to communicate, and he had a great sense of humor that made the tour even more enjoyable.
He was friendly, funny, and made us feel comfortable throughout the whole experience. We learned a lot, had plenty of laughs, and really enjoyed our time with him.
For the price we paid, the tour was a great value. I would definitely recommend Franco (our tour guide) to anyone looking for a fun, knowledgeable, and experienced tour guide!
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richanag2026
September 22, 2026 · via Tripadvisor
Amazing experience
10 days: Lima, Cuzco, etc - private tours/ drivers, Nazca lines, being in the dessert to sand board, everything was taken care of. Franco was amazing and highly recommend Kaypi Tours.
事業者からの返答
Thank you so much for your wonderful review! 🇵🇪 We’re happy to hear you had an amazing 10-day adventure and that everything was well taken care of.
Franco truly appreciates your kind words, and thank you for recommending Kaypi Peru Tours. We hope to welcome you back to Peru someday!
Warm regards,
Dom
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Brena_H
August 18, 2026 · via Viator
Great experience! Very...
Great experience! Very accommodating and able to prioritize our needs for a short day in the Sacred Valley! Highly recommend to see all the sites and have a great experience. Would do again with others to experience more.
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amymW7311PN
August 3, 2026 · via Tripadvisor
Peru, We will never forget you! 🇵🇪 🫶🏼
Hands down, best trip ever!!!
Our tour guide was Franco and we couldn’t have had a better person to accompany us throughout our entire adventure. Franco is very knowledgeable on the history and modernization of Peru. He was so kind and accommodating to all of us.
Gracias Franco for making this trip unforgettable! 😌
事業者からの返答
Thank you so much for your wonderful review! 🇵🇪❤️
We’re thrilled to hear that your journey through Peru was one of your best trips ever. It means a lot to know that Franco helped make your adventure so special with his knowledge, kindness, and dedication throughout the trip.
For us at Kaypi Peru Tours, sharing the history, culture, traditions, and beauty of our country is more than just our work—it’s something we truly love doing.
Thank you for trusting us to be part of such an unforgettable experience. We hope Peru will always hold a very special place in your hearts. 🫶🏼
Warm greetings from Cusco and the entire Kaypi Peru Tours team!
Dom
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Yvette M
August 3, 2026 · via Tripadvisor
An unforgettable journey! Thank you Franco!
Some places leave a lasting impression because of their beauty, but it's the people you meet along the way who truly make a journey unforgettable. Franco was one of those people.
From the moment our group met him we knew we were in excellent hands. Every day was thoughtfully planned, and his attention to detail, punctuality, and genuine concern for every person in our group gave us complete confidence that all we had to do was enjoy the adventure.
We explored the heart of Cusco, wandered through the Main Plaza, neighborhood streets, and colorful local markets, then journeyed through the incredible Sacred Valley, the Maras Salt Mines, Moray, and the remarkable Archaeological Park of Ollantaytambo. One experience that will stay with me forever was visiting the MauCau community high in the Andes at over 13,000 feet. Standing among alpacas, surrounded by breathtaking mountain views and experiencing the warmth of the local people, was something I will treasure for the rest of my life. And, of course, ending our journey in the charming town of Aguas Calientes before witnessing the wonder of Machu Picchu was simply unforgettable.
What made this trip so special, however, was Franco. Our group ranged in age from 17 to 70, and somehow he made every single person feel valued, comfortable, and included. He answered every question with enthusiasm, shared his love and knowledge of Peru's history and culture, anticipated our needs before we even realized them, and always greeted us with kindness, patience, and a smile.
By the end of the trip, Franco didn't just feel like our tour guide—he felt like a trusted friend who genuinely wanted each of us to fall in love with his beautiful country. Thanks to him, that's exactly what happened.
Thank you, Franco, for sharing your heart, your knowledge, and your incredible country with us. You helped create memories that will stay with me for a lifetime. Peru captured my heart, and Franco was a big part of the reason why. If you're fortunate enough to have Franco as your guide, you're in for an extraordinary experience. Amigos por siempre!
事業者からの返答
Dear Friend
Thank you so much for such heartfelt words! We’re truly happy to know that Peru, its people, and these special experiences created memories that will stay with you for a lifetime. Your beautiful words about Franco mean a great deal to him and to our entire Kaypi Peru Tours team. Thank you for trusting us to share our country with you. Amigos por siempre, and we hope to welcome you back to Peru someday!
Dom
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D3824ZYyvettem
August 3, 2026 · via Tripadvisor
A trip we will never forget - Thank you, Franco!
Some places leave a lasting impression because of their beauty, but it is the people you meet along the way that truly make a trip unforgettable. Franco was one of those people.
From the moment we met him we knew we were in excellent hands. Each day was carefully planned, and his attention to detail, punctuality, and genuine concern for every person in our group gave us full confidence that all we had to do was enjoy the adventure.
We explored the heart of Cusco, wandered through the Main Square, the neighborhood streets, and the colorful local markets, then traveled through the incredible Sacred Valley, the Maras Salt Mines, Moray, and the remarkable Ollantaytambo Archaeological Park. An experience that will stay with me forever was visiting the MauCau community high in the Andes at over 13,000 feet. Standing among alpacas, surrounded by stunning mountain views, and experiencing the warmth of the local people was something I will treasure for the rest of my life. And, of course, ending our trip in the charming town of Aguas Calientes before witnessing the wonder of Machu Picchu was simply unforgettable.
However, what made this trip so special was Franco. Our group ranged from 17 to 70 years old, and somehow he made every person feel valued, comfortable, and included. He answered every question with enthusiasm, shared his love and knowledge of the history and culture of Peru, anticipated our needs before we realized them, and always greeted us with kindness, patience, and a smile.
By the end of the trip, Franco didn't just feel like our tour guide, but felt like a trusted friend who truly wanted each of us to fall in love with his beautiful country. Thanks to him, that is exactly what happened.
Thank you, Franco, for sharing your heart, your knowledge, and your incredible country with us. You helped create memories that will stay with us for a lifetime. Peru captured our hearts, and Franco was a big part of the reason. If you are lucky enough to have Franco as a guide, you are in for an extraordinary experience.
事業者からの返答
Estimada Ivette
¡Muchísimas gracias por compartir una reseña tan especial! Nos llena de alegría saber que Perú conquistó sus corazones y que cada experiencia, desde Cusco y el Valle Sagrado hasta la comunidad andina y Machu Picchu, se convirtió en un recuerdo inolvidable. Sus palabras sobre Franco significan muchísimo para todo nuestro equipo. Gracias por confiar en Kaypi Peru Tours y permitirnos ser parte de un viaje que esperamos permanezca con ustedes para siempre. ¡Siempre serán bienvenidos en Perú!
Dom
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Jennifer_G
August 1, 2026 · via Viator
Late pickup, dirty vehicle, and no refund for unused services
The pickup was scheduled for between 8:45 and 9:00 a.m., but the guide and driver did not arrive until around 9:30. At first, the guide did not want to come to our hotel and asked us to make our own way to the town center. Only after we refused did they finally agree to pick us up at the confirmed location.
The vehicle was also very dirty, and the air conditioning was kept off. When we asked the driver to turn it on, dust and debris blew directly into our faces from the vents.
Most importantly, our child became ill during the tour, so we had to cancel more than half of the planned itinerary. The driver and guide therefore finished their work much earlier than scheduled, and several included admission tickets were never used or purchased. Afterward, I contacted the tour operator and requested a reasonable partial refund, especially for the unused tickets and services that were not provided. The operator refused to offer any refund.
I understand that unexpected illness is not the tour operator’s fault, and I was not expecting a full refund. However, considering that more than half of the itinerary was not completed, the tour ended early, and the related entrance fees were not used, I believe a partial refund would have been fair.
事業者からの返答
Hello Jennifer.
Thank you for taking the time to share your feedback. We are truly sorry that your child became ill during the tour, and we sincerely hope they recovered quickly. We completely understand how disappointing it must have been for your family.
We would like to clarify a few points regarding the circumstances of your tour:
1. Pickup in Ollantaytambo
Due to the ongoing roadworks and heavy traffic restrictions in Ollantaytambo, pickup times are often affected. The town currently has only one limited vehicle access point, which frequently causes delays beyond our control. For this reason, we sometimes recommend meeting guests at a nearby agreed location, as certain hotels are difficult or impossible to access directly. We apologize for the delay and any inconvenience it caused.
Regarding the condition of the vehicle, the roadworks around Ollantaytambo create significant dust, and despite regular cleaning, vehicles can become dusty during operation. We regret that this affected your experience.
2. Sacred Valley Tourist Ticket
The Sacred Valley tourist ticket is purchased at the first archaeological site visited, which in your itinerary was Ollantaytambo. This is a single integrated ticket that covers several attractions and is issued by the local authorities. Once purchased and used at the first site, it becomes non-transferable and non-refundable, regardless of how many of the remaining sites are visited.
3. Maras Salt Mines Ticket
The entrance ticket for the Maras Salt Mines follows the same policy established by the local administration. Once issued, it cannot be transferred or refunded.
4. Tour Operation and Refund Request
Our guides and drivers are assigned exclusively to each tour and receive their full daily compensation regardless of whether the tour finishes earlier than planned. Once they have accepted a service, they cannot be reassigned to another tour during that day.
In your case, the tour had already reached the two furthest destinations before your child became unwell during the return journey. Unfortunately, the decision to end the tour early was due to an unforeseen personal emergency rather than an operational issue. While we fully understand your request, the costs associated with the guide, driver, vehicle, and tour operation had already been incurred, and the entrance tickets are governed by the refund policies of the local authorities.
We sincerely regret that your family's day did not go as planned. Although we were unable to provide the partial refund you requested due to these circumstances, we appreciate your understanding that your child's illness was an unexpected event beyond anyone's control.
We wish your family all the best and thank you for giving us the opportunity to explain our policies.
Kind regards,
Kaypi Peru Tours
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B9334FOcarlob
July 30, 2026 · via Tripadvisor
An Andean Disneyland
Recommended guys, don't miss this opportunity to go out and explore.
YOU ONLY LIVE ONCE...
事業者からの返答
Muchas GRacias por el comentario
Saludos
DOm
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yarin_s
July 24, 2026 · via Viator
Travel with views and explanations of places
Very nice trip, farm infections with explanation. The salt pools, amazing views. Driver Emmanuel was calm and careful and guide George explained beautifully on each site, recommending this trip