River views and food
Excellent experience with some great temple views and delicious food. The atmosphere was great with a mix of many cultures from around the globe. A must do when visiting. Great for after a day of exploring. Worth the manageable price of admission.
事業者からの返答
Thanks so much for your lovely review! We're so glad you enjoyed your experience with us.
Disappointing tour.
We were very excited about this trip given recommendations by others. We chose this particular one given it was slightly more expensive so hopes for a better experience. The ticket collection was a disaster, we were advised to go to the wrong warehouse and given the exceptional crowds it turned into a full scale panic. English is poorly spoken so no one was able to help with what we wanted. It was pure luck we came across the stall in a completely different warehouse. The food on the boat was quite cold, and we were placed in the Lowe r deck amongst Japanese people, so the music was geared towards them. We were the only white people, the other white people were on the upper decks. So overall a bit disappointing.
事業者からの返答
Dear Customer,
Thank you so much for sharing your experience with us. We sincerely apologize for the challenges you faced during your trip, particularly with ticket collection and the lack of English-speaking assistance. We completely understand how frustrating it must have been to deal with the confusion, especially amidst the crowds. We are grateful that you were able to find the correct stall, though we certainly wish the process had been more seamless.
We also regret that the food didn’t meet your expectations and that the entertainment didn’t cater to your preferences. Please know that we value all our guests and are constantly working to ensure a more inclusive and comfortable experience for everyone, regardless of nationality.
Your feedback is incredibly important to us, and we will certainly use it to improve our operations and communication with customers. We’re committed to making adjustments to enhance the overall experience, including clearer signage, better staff assistance, and more thoughtful music and food offerings.
Again, we apologize for the inconvenience, and we appreciate your understanding as we continue to improve. We truly hope to welcome you back in the future and provide you with a much more enjoyable experience.
Warm regards,