Bad! They cancelled with about an hours notice and I didn’t see the email until we got there. We were disappointed and couldn’t reschedule for something else.
事業者からの返答
We’re truly sorry for the last-minute cancellation and the inconvenience it caused. We understand how frustrating it must have been to arrive expecting the tour, only to find it was canceled. We always aim to give as much notice as possible, and we regret that this situation impacted your plans. Please reach out to us at 855-999-0491 so we can make it right.
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Amanda_H
July 30, 2025
Joe turned a one star situation into a five star tour.
Loved Joe. He was great. Would have given a much lower star score if he hadn’t been so great. Really rough start. He was told to meet at the bean and we were told to meet at the fountain. We sent messages, left a voicemail and even ran to the next site to see if we could find the group. It was a ROUGH start. But he was personable, entertaining and knowledgeable. He really really turned a bad situation around and I hope he is appreciated.
Not a scary tour. My daughter was nervous, but really not overly scary. Just cool information.
事業者からの返答
Thank you for joining us, and Joe, in Chicago. We really appreciate it and hope that the rest of your time in town was just as much fun!
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Wendy_L
May 26, 2025
UNghostly slightly boring tour
Worst ghostly tour in Chicago. The tour guide was super nice and energetic but that didn’t make up for the fact that she was 25 minutes late and her stories, though mildly interesting, were not scary or ghostly at all. It was really awkward… everyone in my group was rolling eyes and embarrassed for her and … bored.
事業者からの返答
Thank you for taking the time to share your feedback. We’re glad to hear that you found your guide nice and energetic, though we understand that the overall experience did not meet your expectations. We also recognize your concerns about the delayed start and the balance of historical versus ghostly storytelling. Because the circumstances surrounding the late arrival and the experience are important to review accurately, we would welcome the opportunity to look into the reservation and tour details directly. Please contact info@ghostcitytours.com so our team can review what occurred. We appreciate you bringing this to our attention.
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alecia15
November 2, 2024
Fun Dark History Tour
Mary was a great tour guide! I learned some interesting history about Chicago. I would recommend this tour to anyone wanting to learn more about the dark history of the city.
事業者からの返答
Thank you for taking the time to share your feedback! We’re delighted to hear that Mary made your tour enjoyable while sharing some of Chicago’s fascinating history. It’s wonderful to know you discovered new details about the city’s darker past and would recommend the experience to others. We’ll be sure to share your kind words with Mary. We truly appreciate you choosing Ghost City Tours and hope to welcome you back for another fascinating evening in Chicago!
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875gissellel
October 14, 2024
Fun for the family even with kiddos under 10
Amazing and informative. I went with my 8 and 5 yrs old sons. My eldest was fully engaged, and my youngest had moments of listening to the information/stories and other times in awww by the scenery (where we stopped to listen). Overall I recommend it as it’s a great way to listen to ghost stories, learn about Chicago and sightsee areas at night
事業者からの返答
Thank you for taking the time to leave a review! We're glad that you had a great time and enjoyed the tour.
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logicald2024
September 14, 2024
Great Tour with an Awesome Lady
Mary was amazing and knew Chicago well! We appreciated her so much! Will recommed this to others and would do it again! 😊
事業者からの返答
We enjoy having Mary! So glad that you had a great time!
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brandoncQ6399BJ
July 15, 2024
A fun time!
It was a great time and our guide was very knowledgeable! The stories were fun and my kid really enjoyed it! I wish it was a little longer and went a little further with more stories, but all in all a good time
事業者からの返答
Thank you for taking the time to share your feedback! We’re glad to hear you had a great time, enjoyed the stories, and that your kid especially had fun. It’s wonderful to know that your guide’s knowledge helped make the experience enjoyable for your family. We also appreciate your feedback about wanting a longer tour with more stories. We’re happy you enjoyed the experience overall and truly appreciate you choosing Ghost City Tours. We hope to have the opportunity to welcome you and your family back for another memorable adventure!
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jordyl475
June 30, 2024
Fun facts and spooky stories galore!
Eben gave a great tour to me and my friend. Even though there were multiple areas of construction, he navigated it well and made the tour enjoyable and fun.
-Jordy
事業者からの返答
Thank you for taking the time to share your feedback, Jordy! We’re delighted to hear that Eben made the tour enjoyable and fun for you and your friend. It’s great to know that he handled the construction areas along the route smoothly while keeping the experience engaging. We’ll be sure to share your kind words with Eben. We truly appreciate you choosing Ghost City Tours and hope to welcome you and your friend back for another memorable tour in the future!
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laurahH5053FG
June 26, 2024
Great family experience to walk and learn about the city
Mike was a great guide. My son asked so many questions and he was patient and gave great responses. Plus, the facts were family friendly and appropriate considering the ages of my boys (7 and 11).
事業者からの返答
Thank you for taking the time to share your feedback! We’re delighted to hear that Mike made the experience enjoyable for your family. It’s wonderful to know he was patient with your son’s many questions and provided thoughtful, engaging answers throughout the tour. We’re also glad the stories and facts were a good fit for your boys. We’ll be sure to share your kind words with Mike. We truly appreciate your family joining Ghost City Tours and hope to welcome you back for another memorable adventure!
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O1729GLjacquelinej
June 24, 2024
Hoped for more :(
I appreciated our tour guides and hope this information is helpful. With that being said, I am disappointed with this tour. I've been on many ghost and crime experiences in Chicago/in cities all over the country and I just felt this did not compare. It started off strong but I feel all of the other stories were lacking in historical details and actual ghost stories. Though it's totally valid to have your own beliefs, our tour guide mentioning multiple times that he didn't believe in ghosts and that he did this just for the money didn't really help create a fun environment. He also asked people in our group questions about why we believed in ghosts and then fully ignored us when we tried to answer the questions.
It felt like at times the guests of the tour were guiding the group because nobody was taking charge/didn't know which way they wanted to go. Lastly, there were two people training in our group, I totally understand they need to get out there and that it won't be perfect (fully support that!!). However, they were given two of the most famous and important stories on the tour and it just didn't seem like a wise choice as those are the ones we were looking forward to hearing more about (and the information was lacking). Hopefully this doesn't seem too dramatic but with the price of this tour it did not seem worth it.
事業者からの返答
Thank you for taking the time to share such detailed feedback. We appreciate your kind words about the guides while also understanding that the tour did not meet your expectations, particularly regarding the historical detail, ghost stories, and overall flow. We also hear your concerns about the storytelling and interactions you experienced during the tour. Since some of the details you described are specific to your visit, we would welcome the opportunity to review the reservation and tour details directly. Please contact info@ghostcitytours.com so we can better understand your experience. Thank you again for sharing your perspective.
