ビルバオ発ビアリッツ、サン・ジャン・ド・リュズ、サン・セバスチャンツアー

Daniel was our guide and before I comment on my experience of him and I tours I observed him helping two elderly couples who were not on our tour but had some concerns which I saw him help them even making a phone call and reassured them.Our tour was excellent with a bus made up of two irish men and the rest made up of Argentinians.Daniel was very informative on what we saw and to questions we put to him.His driving was excellent and had a relaxed attitude with jokes included. He created a great atmosphere on the bus.

Fantastic! This particular tour group is a small band that accommodated Max 10 people which is perfect unlike a bus filled with people. It was on point, all ran on time, our tour guide was perfect.

Francisco (Frank) was an awesome guide - patient, informative and proud about his beautiful Basque country. The bus was clean, safe, and cool; and, the driver was friendly and excellent.

We booked a tour in Bilbao, Spain, and unfortunately our Uber driver took us to the wrong location despite having the correct destination entered into the app. As soon as we realised there was a problem, we attempted to contact the tour operator through the Viator platform to advise them of the situation and make alternative arrangements. The most frustrating part of this experience was that our messages through the Viator platform went unanswered. We were actively trying to communicate and find a solution, but received no response when it mattered most. After the tour departed, we contacted Viator and requested a refund or some form of goodwill consideration given the circumstances and our documented attempts to communicate. Despite multiple reviews of the case, Viator repeatedly focused on the fact that we missed the tour and largely ignored the issue that the tour operator did not respond to our messages through their platform. I understand that tours have schedules and cannot wait indefinitely for late arrivals. However, when customers make genuine efforts to communicate an unexpected issue and those communications are not acknowledged, it is unreasonable for the entire loss to fall on the customer. What disappointed me most was not the missed tour itself, but Viator’s lack of flexibility, unwillingness to recognise the communication failure, and apparent disregard for the customer experience. Based on this experience, I would be very cautious about booking through Viator again.

Fabulous trip. The places we visited were so nice, just wish we could have had more time there. Unai was a really good knowledgable guide.

I enjoyed our guide Stephane's bilingual explanations and our driver Oscar's smooth driving. I was happy to have a taste that I had always wanted to know.

+3

A great excursion, excellent guide Stephen, his explanations have made us have a perfect day and his food recommendations exceeded expectations

Lovely cities to visit, but timing for these visits is off. Smaller cities have siestas and close up so tgeres nothing to do. San Sebastian is the only vibrant city of the 3. We did not get full time there.

This was a great trip to get a taste of what these 3 beach towns have to offer. Aitor, our tour guide was very informative during the trip. He gave us info about the areas we drove through on our way and sent us off in the right directions in the towns. In San Sebastion he gave a nice tour of the history of the city and then great recommendations for Pitxos and drink! We definitely had enough time in each town and did not feel rushed.

Recommended experience 100% by the route, comfort, planning, professionalism and friendliness of the guide (Aitor). My sisters and I were delighted!