We did not realize that our ticket to Robben Island was not guaranteed at a definite time. Therefore, when we could only be admitted at 11:00 which would not leave us enough time for the rest, we chose to skip Robben Island. Leon, our guide was excellent. He was very knowledgeable about South African history and culture. He made our excursion well worth the money.
I would suggest in the future that you pre-purchase the ticket for admission to Robben Island or inform your clients of the possibility of choose between that activity and the others.
1人が参考になったと回答
事業者からの返答
Thank you so much
M
Meander68022983227
September 8, 2024 · via Tripadvisor
A day to remember...I am Cape town fan
Excellent and amazing service., we had a good time with my family. Cape town is a beautiful place to visit and maybe living.... Will come back again, and again, and...
事業者からの返答
Thank you so much , hope to see you again.
J
JeanNicolas_R
June 8, 2024 · via Viator
Really good way to see a...
Really good way to see a lot of things during only a day. Pierre was really nice with us. I recommand it!
事業者からの返答
Thank you so much, hope to see you again.
T
Tour21416297748
April 5, 2024 · via Tripadvisor
Best day
I really enjoyed my time with this agency the views were Amazing and out of this world They are so polite and friendly it really made me understand the depth of the tour and I enjoyed seeing the atmosphere and people Shine the Way tours made the tour successful 5 stars
事業者からの返答
Thank you so much.
D
Dwain_P
March 26, 2024 · via Viator
Dishonest Tour Company. Customer Beware!
This tour company is incredibly dishonest.
My family of four booked a Robben Island and Cape Point tour with them. They did not respond to inquiries until 830 pm, the evening before the tour. Once we met and arrived at the boat terminal to begin the tour, we found out the boats have had issues for the last 3 days and the tours have been cancelled for the week. Robben Island is the primary purpose for the tour and is slotted to last 4 of the 8 hours. The company offered to refund $90 USD of the $453 paid and provide the other 4 hours of the tour for $363 USD. That is absurd and who would accept this.
Of course we declined and the driver left me and my family at the pier office to find our way from there and told us to contact Viator for a refund, which we did.
A partial refund of $200 USD of the $453 USD was given and the tour company had the nerve to say it was due to fuel and washing the car. They were literally with us at the pier office, before leaving us stranded there, for 15 minutes and think it is ok to keep $253 USD as a result.
They are a dishonest company and PLEASE take your business elsewhere.
C
Carol_S
March 12, 2024 · via Viator
Perfect day out!
Our perfect day out. Our guide was on time picking us up. We saw everything we were meant to see. He was amazing. So helpful with the whole day out. Robbin Island, penguins, Cape of good hope. Cape Point. Great driver. Would highly recommend this trip.
事業者からの返答
Thank you so much
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