I waited for an hour for the tour guide to arrive and they did not respond to my communications. Had to contact Viator directly to achieve communication. The tour guide said there was a mix up so they were late. Then, they told me all the attractions were closed for country-wide voting and they would not be able to complete the booked tour. They then said they would take me out into the country for a 4 hour drive each direction to see the statue. I had no intention or interest in the modification. They had my reservation over a month in advance and they took my money, but did not notify me the booked tour would not take place due to the election. Completely unprofessional and unacceptable. Ruined our short trip to Mongolia.
Hello Jane, Thank you for booking with us! Once again, I regret that we didn’t get the chance to run the Ulaanbaatar sightseeing day tour for you. We completely understand your decision to cancel the arrangement. It was our oversight, as we should have informed you in advance about the closure of the city attractions due to the country-wide voting. I was very glad when you asked about the possibility of rescheduling the tour for the following day, but we respect your final decision. I hope Tripadvisor has already processed the full refund. Best regards, Batbayar
















