イスラ・ムヘーレス島半日ツアー（無料送迎付き）

Hello, good afternoon, we are very happy to know that the team gave you the best service, here our priority will always be that you have a good time and have an excellent experience on board

I truly don't understand why. People seem to have forgotten how to be people, and admit their mistakes instead of blaming a company with a Badge of Excellence that have been working with Viator/Tripadvisor for the past 10 years! I am beyond frustrated with you, Miss Elizabeth. How dare you write what you did? First of all, your notification letter was sent to you on May 14th. Plenty of time to read it, since your tour was on May 17th, even though you canceled the initial reservation you made on May 6th. It is assumed that you read everything in the activity description, and that is why you booked with us. In the "Meeting and Pickup" section, it states in writing: Meeting point: Playa Langosta, Kukulcan Boulevard, Hotel Zone, 77500 Cancún, Quintana Roo, Mexico. (Open in Google Maps) Meeting point: PLAYA LANGOSTA Blvd. Kukulcan Km. 4.5, Kukulcan Boulevard Meeting instructions: At Playa Langosta, there is a restaurant called "Los Pececitos." Your check-in area is right there. Check-in time: 11:20 am. Parking is available on a first-come, first-served basis. Here is the link so you can see that it is written down. Read more about - Cancun Half-Day Sailing Catamaran Cruise to Isla Mujeres - https://www.viator.com/tours/Cancun/CATmania-Sailing-Adventure-from-Cancun/d631-33865P13?mcid=56757 I was with you at 11:54 a.m. on May 17th because you called me, 11:54am ( take note ) you did not arrive at 11:20am to do the check in nor arrive at 11:30am, I was with you guiding you, explaining how to get to the marina, where the check-in was, and who to contact. You even told me you were already parked at the Melia Casa Maya Hotel, I called the manager, Rodrigo... Do you remember, Miss Elizabeth Rodrigo? You even repeated his name yourself. to ask for more time for you to wait for you. Everything is recorded... and I have enough evidence to dismiss this review and expose you. but we can not upload conversations. so for the time being we are the bad persons. Customer Service, as you wrote before, has a name, and I'm Monica. I offered to reschedule the tour or refund your money, and you chose a refund. This isn't applicable, but out of goodwill, we did it. We understand that these kinds of situations happen because we're human, and the last thing we want is to take advantage of them. Miss Elizabeth, you received a full refund, even though you never checked in. Everything was sent to you on time so you could take precautions, especially if you read the section that says... For the parking space there, it is available at first come, first served.

Thanks for you kind review It was a pleasure to have you and your family with us!

Thank you for choosing us on this tour, the diversity of activities is intended for you to have new experiences, we are here to serve you when you return and we hope to provide you with quality service again. :)

Miss Anitha, with all due respect, we have no control over the weather. If the maritime authorities cancel the snorkeling activity, it's for your own safety. Canceling the snorkeling wasn't because we, as the tour operator, wanted to cancel it only for the two of you. Believe me, it was to safeguard you. The ocean is unpredictable, and we can't control it. However, we do have authorities monitoring the ocean, and they are the ones who inform us whether or not snorkeling is permitted. You were given an additional upgrade at no extra cost, which has nothing to do with the dock fee, since the dock fee is a Cancun city tax that neither the operator nor we have access to.the snorkel time 30 minutes is recreational activity, and if the weather doesn't permit it, there's nothing we can do. Can you imagine you wanting to snorkel, thinking that we're the ones who don't want you to, and then something happens to you? Who would It be to blame?, you or us for not warning you? We much prefer that, while your life may not matter to you, It does matter and its important to us, and we obey orders to safeguard everyone. We are sorry that we can not control the weather. We honestly love sunny and perfect days

It's truly unbelievable how far people will go. No one help you? what about me, that I was with you since 9am givieng you all the details? Miss,Chandrima Gosch it's a shame I can't post screenshots of our conversation, I even sent you the check-in video for Losbter Beach via WhatsApp, along with the real-time location. I was very clear in telling you that the parking was public and on a first-come, first-served basis. I gave you the option of finding parking where you have to pay, and yet you still told me you had arrived. The guides were looking for you and never found you. I messaged you, and you said you were somewhere the photo couldn't identify. I've been working with this tour operator for nine years, and believe me, they haven't moved from the same location. It seems only you changed the marina's address because we continue working at Playa Langosta. Both in the confirmation letter and in person, I gave you instructions to arrive on time, and you still didn't. Then you send me threatening messages? I have the proof because we do our job, and believe me, canceling and refunding for two people isn't worth risking the reputation of an entire marina just because you didn't reach your destination. So please don't blame us.

We love reading that you had a great experience on the tour. Our staff is trained to provide you with the best experience and service, so that when you return to Cancun, you'll visit us again.

With all due respect, you were offered an upgrade at no additional cost, but you weren't even obligated to, and no one forced you to take it. The Tour to Isla Mujeres is a bit longer, because we stop at the beach club to have lunch, and were you can eat at the buffet, which obviously doesn't last more than 90 minutes, as there's a program to follow. You weren't at your hotel where you can eat and drink all day if you want; your original tour does not have a meal only snacks on board. Snorkeling isn't allowed for more than 30 minutes in the ocean. If you wanted to spend all day snorkeling, please find out which company can provide that service and send me a message so I can book them. Believe me, in the 25 years I've been living in Cancun, no one offers snorkeling for more than 30 minutes. What caught our attention the most, and believe me, is your mentality. I don't think you were right about what you wrote... You wrote: Guide explained things in lengthy detail in Spanish, and in English, we got the quick version. (bilingual tour) You are in Mexico, so the tours are bilingual since there are passengers from other Spanish-speaking countries. The tour description specifically says "bilingual," since we don't discriminate against anyone who speaks English, Spanish, Portuguese, Italian, German, etc., etc., etc. What a racist comment you make. I can't believe it! We do not need people like you on our tour, who even if we give you an upgrade at NO ADDITIONAL COST, complain about everything and certainly we cannot please everyone perfectly, we do everything possible to get a 10! operation, but you are out of context if you are capable of being a person like that complaining that the guide gave his explanation in both languages and you did not like it (because he is doing his job) We cannot expect more from you.

Our staff is constantly training to provide you with the best possible service and ensure you have a wonderful day on the tour. We want everything to be perfectly clear for you regarding instructions, and we will always prioritize your well-being and enjoyment.

Good afternoon, our staff is trained to provide you with 100% attention. I am very happy that we were able to help you with everything you needed that day on the tour. The most important thing is your health and well-being. We hope to see you soon