Cancelled our airport transfer the evening before departure
We booked a return airport transfer (Anemos Luxury Grand Resort → Chania Airport) through GetTransfer, operated by HM Executive Services. The evening before our 10 am pickup, I messaged to confirm. Twelve minutes later, they replied that they would not operate the route because of a payment dispute between them and GetTransfer.
Two things make this unacceptable:
* They had no intention of telling us. Had I not messaged to confirm, we would have stood outside the hotel the next morning with luggage, a flight to catch, and no car. They only informed us because I asked.
* They deliberately used customers as leverage. Their own words: they had "no other way to press" GetTransfer, so they abandoned confirmed bookings the night before. Whatever their dispute with the platform, taking it out on travelers who have paid in full and are relying on them to make a flight is unprofessional and, frankly, reckless.
GetTransfer, to their credit, acknowledged the situation, apologized, and refunded us in full. If you are considering HM Executive Services for a transfer in Crete: know that a confirmed booking means nothing to them if it becomes commercially convenient to drop you. There are plenty of reliable operators in Chania or on Crete in general. Use one of them.
事業者からの返答
The passenger appeared drunk and inappropriately dressed. Our company's rules do not allow such transportation. We politely asked him to improve his appearance, but he verbally attacked the driver. We hope to have better cooperation next time.
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patn546
May 21, 2025 · via Tripadvisor
Transfer from Aquila Porto to Chania Airport
Outstanding. To be recommended highly. Must be complimented arrived in plenty of time. Nikos is gent, very good at English, and extremely helpful towards our future trips
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Trousers99
July 30, 2023 · via Tripadvisor
Excellent service
A very friendly and efficient service, everything one would want from an airport transfer with small children. I would highly recommend
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C8249ETrayc
July 7, 2023 · via Tripadvisor
Just excellent service
The driver was excellent and friendly. Good value for money. The mini bus was new and clean. Would use again.
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W900LAsophied
May 12, 2023 · via Tripadvisor
Very happy with the service!
Thanks so much for the super helpful driver who put music on for the kids and had cold water bottles for us! He brought 3 kids car seats which was a big ask, we couldn’t have been happier with the service!
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MikeNDanielle
September 5, 2022 · via Tripadvisor
Excellent service
Nikos provides excellent service! Great communication before arrival. On time, waiting for us at the airport. Luxury vehicle for all 9 of us including water and wifi. Niko himself is very friendly and very knowledgeable. He offered us many recommendations for the island. Don’t hesitate to book with him!
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Leef2575
August 25, 2022 · via Tripadvisor
Very good job.
Excelent luxury transfer.Nikos,the driver is verry good guide of Rethymno and he knows the good location were to eat,shop or everything you need.
Thanks Nikos for all information!
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narcis2alin
August 25, 2022 · via Tripadvisor
Perfect.
Nikos it's a very nice person, with a lots of advice and he knows a lot of places wich he recommends.A true cretan hospitality in one person.Also , the car was very , very good, top class.We needed a babycar seat.He brought it.Safe and secure.Next time I will call him again.
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_cherkasivna
August 21, 2022 · via Tripadvisor
The best transfer in Crete
Nikos and his service absolutely blew us away — he’s a wonderful driver who knows his way around (even at nighttime we felt safe). He even waited for us a little extra because of our plane delay without extra charge! The vehicle is in amazing condition as well. 100/10 experience, would recommend if you’re going to Crete
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804geok
August 14, 2022 · via Tripadvisor
A unique driving experience
The driver was so friendly, ready to explain us everything regarding our visit in Crete. They gave us softdrinks during the riding and the most important think was that they waited for us for two hours, because of our flight delay, without extra charge. We will come again for sure to drive with you again!! Thank you!!
