プヨ・アマゾン終日ツアー | エクアドル・ジャングルアドベンチャー

Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the full-day experience and found the activities interesting. It’s great to know you had a fantastic time with our guides, and we’re especially happy that swimming in the waterfall pool was one of your favorite moments! We hope to welcome you back to Ecuador for another adventure soon.

Thank you for taking the time to share such detailed feedback about our Puyo Amazon Full Day Tour. We’re glad to hear that you enjoyed the waterfall and the Tarzan swing, and that these were memorable parts of your Amazon adventure. We’re especially sorry to hear that the community visit made you uncomfortable. We completely understand your concerns regarding the animals, and we take this type of feedback seriously. Your comments are valuable to us as we continue reviewing the experiences included in our tours and looking for ways to make them more respectful, comfortable, and meaningful for our travelers. We also appreciate your suggestion about offering an alternative without this stop. We will certainly take this into consideration when designing our future Amazon experiences. Thank you again for your honest feedback. We truly appreciate it and hope the beauty and adventure of the Amazon were still highlights of your trip.

Thank you so much for sharing your experience! We’re delighted to hear that you had such an amazing and memorable day. We’re glad you enjoyed the incredible views along the road and felt that the experience was worth every penny. It was a pleasure having you with us, and we hope to welcome you back to Ecuador for another adventure soon!

Thank you for taking the time to share your feedback. We are sorry that your experience did not meet your expectations. After carefully investigating what happened with our driver, guide, and the canoe staff, we found that the tour was conducted as scheduled. This is a shared tour, and the guide spoke in English throughout the experience. In fact, several other English-speaking travelers were with the same guide that day, and we did not receive any similar concerns from them. According to the information provided by all the staff involved, when the group arrived at the waterfall stop, the other travelers stayed to enjoy the activities and the time at the site. However, you decided to return to the bus and remained separate from the rest of the group. Later, when the group arrived at the canoe departure point, the guide gave instructions for everyone to board together. Instead, you chose to walk toward the bridge on your own rather than follow the guide's directions. Our staff called you to rejoin the group, but you declined and returned to the bus. For this reason, the guide was unable to provide the full experience or explanations during those parts of the tour, as you had separated yourselves from the group by personal choice. We always strive to provide a high-quality experience for every guest, and we take all feedback seriously. We appreciate your comments and wish you all the best in your future travels.

Thank you so much! We're happy you enjoyed such a fun-filled day. We hope to welcome you back to Ecuador for another adventure soon!

¡Muchas gracias por compartir su experiencia de luna de miel con nosotros! Nos llena de alegría saber que disfrutaron de la aventura en Puyo, la cultura local y los hermosos paisajes naturales. Qué especial que la pintura con achiote y el baño en la cascada hayan formado parte de un recuerdo tan importante para ustedes. Les agradecemos por permitirnos ser parte de este momento único y les deseamos mucha felicidad en esta nueva etapa. ¡Esperamos recibirlos nuevamente en Ecuador para más experiencias inolvidables! 💕

¡Muchas gracias por compartir tu experiencia! Nos llena de alegría saber que fue uno de los mejores recorridos que has realizado y que disfrutaste de todas las actividades. Será un placer recibirte nuevamente para seguir creando momentos inolvidables. ¡Te esperamos pronto para una nueva aventura!

Thank you for taking the time to share your experience. We sincerely appreciate your feedback, as it helps us continue improving our tours. First of all, we offer our sincere apologies for the delay at the start of the tour. That morning our driver had to coordinate pickups before arriving at the meeting point, which unfortunately caused the delay, as this is a shared tour and not a private tour. In a private tour we would have departed only with you. We understand how frustrating it can be to wait, especially when you are excited to start the day, and we are reviewing this situation with our team to avoid similar delays in the future. Regarding the places visited during the tour, the Amazon one-day excursion includes some well-known sites that are popular among visitors. These places can sometimes be busy because they are public tourist locations open to everyone, not private sites. It is normal that popular attractions have more visitors, especially during peak hours, as many travelers want to experience them. We are sorry to hear that the guide did not seem attentive during the experience. This is not the level of service we aim to provide. Our guides are usually recognized in many reviews for their friendliness, knowledge, and attentiveness, so we will definitely share your comments with our team to reinforce the importance of staying close to the group and ensuring that every participant feels supported during the hike and throughout the tour. We are glad to hear that you enjoyed the hike to the waterfalls and the natural beauty of the area, which is one of the highlights of this excursion. Your comments are very valuable to us, especially because providing memorable experiences for our participants is our top priority. We hope that despite this situation, you were still able to enjoy the incredible landscapes of Ecuador. Thank you again for your feedback and we wish you a pleasant journey.

Thank you so much for your kind words! 😊 We’re very happy you enjoyed the day, the activities, and the swing experience. It was a pleasure having you with us. You’re always welcome back!

Thank you very much for your wonderful review. We are very happy to hear that you had such an action-packed and enjoyable day with Pablo. It’s great to know that you appreciated his English and his knowledge during the tour. We are proud to have guides like Pablo who are passionate about sharing the beauty, culture, and nature of the area with our guests. You are absolutely right that some parts of the tour include walking, especially to reach beautiful places like the waterfall and the Treehouse, but we are glad to hear that you were able to enjoy these experiences. Thank you again for choosing to travel with us. We hope to welcome you again on another adventure in Ecuador in the future.