Syl Travel Day Tours sucks. Don't use them or waste your money paying extra to go through viator/trip advisor. They did nothing. I paid about 10 times as much going through them. They begged for a review. I gave them a month to make things right. Total wrong communication between the vendor and viator/trip advisor or betweenSyl andthe guide. Driver was very dangerous....scrolling through photos while driving just to name 1. Dangerous vehicle. I only received half the tour that was advertised and that I paid for. Actually I received only 25% because I had to pay a 2 person minimum. We were supposed to make 4 stops. The guide was good but his employer did not tell him about all the stops. They refused to provide any refund, apologize, or make things right. Viator/trip advisor also refused. First and last time I use them. I had asked several questions and received answers via email in advance. Nothing was honored. I had also tried calling the tour company in advance several times. They never answered the phone or returned calls. Don't use them. The Jaquar Rescue Center itself was amazing. Definitely visit them and please take them powdered goats milk for the Rescue babies. They can only get what they need from people bringing needed items. The canal was enjoyable as well but the visit was not as long as advertised.
Thank you for taking the time to share your experience. We are truly sorry to hear that your tour did not meet your expectations and that you left feeling disappointed and frustrated. First and most importantly, we take your comments regarding driving safety very seriously. What you described is not the level of professionalism or safety we expect from our transportation partners, and we sincerely apologize for the discomfort this caused during your tour. We will be reviewing this matter internally with the driver involved. We also regret the communication issues you experienced before and during the tour. Clear coordination between our team, guides, and booking platforms is extremely important, and it is evident that in your case there were misunderstandings regarding the itinerary and included stops. We understand how disappointing it must have been to feel that parts of the advertised experience were missing, especially after making inquiries in advance to confirm the details. While we are glad to hear that you enjoyed the Jaguar Rescue Center and the canal experience, we understand that this did not compensate for the frustration caused by the overall organization and unmet expectations. Your feedback regarding unanswered calls, differences between the advertised itinerary and the delivered experience, and your concerns about value are all being taken seriously and will be used to improve our internal communication and operational processes. We sincerely apologize that we were not able to leave you with the positive Costa Rica experience we always aim to provide. Thank you again for your honest feedback.
