Our tour guide (Jaret) and driver were excellent. They took us to the Jaguar Rescue Center and it was wonderful. We saw a lot of animals and learned a lot. Then we went to Cahuita National Park. It was lovely and restful. Our only complaint was that we did not go to the sloth conservation center. The title of the excursion is “Sloth and Limon Highlights” and it says we go to the conservation center. We took this excursion because we wanted to see sloths so we were disappointed.
事業者からの返答
Thank you for sharing your experience with us.
We’re very happy to hear that you enjoyed your time with Jaret and your driver, and that your visits to the Jaguar Rescue Center and Cahuita National Park were both memorable and enriching. It’s great to know you were able to see a variety of wildlife and learn more about Costa Rica’s natural beauty.
At the same time, we truly appreciate you bringing your concern to our attention. We sincerely apologize for the disappointment regarding the Sloth Conservation Center. We completely understand that this was an important part of your decision when booking the tour, and we regret that it was not included as expected.
Your feedback is very valuable, and we will be reviewing the tour description to ensure it accurately reflects the itinerary, as well as following up internally to understand what occurred in your case.
Thank you again for your comments—they help us improve our service. We hope to have the opportunity to provide you with a fully satisfying experience in the future. 🌿
D
deborahy707
February 28, 2026 · via Tripadvisor
I saw the real Costa Rica!
It was amazing. Yen and Leslie were fantastic!
1人が参考になったと回答
事業者からの返答
Thank you so much for your feedback!
We’re thrilled to hear that the experience was amazing and that Yen and Leslie were fantastic. They’ll be very happy to know they helped make your tour so enjoyable.
We truly appreciate you choosing us and hope to have the pleasure of welcoming you again on another tour soon.
M
Mellissa_W
February 26, 2026 · via Viator
Highly recommended
We loved our tour! Rosa was amazing she is very knowledgable. We went to the Jaguar / Sloth sanctuary and for a walk in the Cahita nature reserve. We saw lots of wild animals including cappuccin monkeys, sloths, a viper and more. We went to a small plantation then where they grow bananas and pineapples.
Small mini bus was like new, air conditioning excellent and water was given throughout the trip
事業者からの返答
Thank you so much for sharing such a detailed and enthusiastic review.
We’re thrilled to hear that you loved your tour and that Rosa made such a positive impact. Her knowledge and passion truly enhance the experience, and it’s wonderful that you were able to see so much wildlife—from capuchin monkeys and sloths to a viper—along with visiting the Jaguar & Sloth Sanctuary and enjoying a walk in the Cahuita nature reserve.
We’re also glad you enjoyed the visit to the local banana and pineapple plantation, as well as the comfort of the transportation. Providing a clean, modern vehicle, good air conditioning, and complimentary water is very important to us, so we’re happy to know those details added to your comfort.
Thank you for choosing us for your Costa Rica experience. We truly appreciate your feedback and hope to welcome you again on another unforgettable adventure.
6
629brandit
January 31, 2026 · via Tripadvisor
Great tour! Evelyn is the best guide!
We had the best time learning about Limón and experiencing the culture. We ate fresh fruits, saw sloths and monkeys, saw a banana plantation, ate fresh fish and local food near the beach and more! It was a great day and Evelyn was the best guide! She made it a memorable day for us. Thank you!!
事業者からの返答
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a fantastic day discovering Limón and immersing yourselves in the local culture.
From tasting fresh fruits and local seafood to seeing sloths, monkeys, and a banana plantation, it sounds like you truly experienced the essence of the Caribbean side of Costa Rica. We’re especially happy to know that Evelyn made the day so memorable—she is indeed an outstanding guide, and your kind words will be shared with her.
Thank you for choosing us and for trusting us with your experience. We hope to welcome you again for another unforgettable adventure in Costa Rica!
K
klyonsford
January 26, 2026 · via Viator
Nicest tour guide
Our tour guide, Kim, was pleasant and informative. She kept us on schedule and made sure we saw everything included in our tour. I didn't know a tour guide could be so nice. When we were in the national park, Kim shared with other tour guides the best places to view animals. Some other tour guides we passed didn't say anything and looked like they didn't want to be bothered.
One of the travelers on our tour had trouble walking and Kim was very accommodating.
We traveled in an air conditioned van with free wifi. Our driver Fabian, made sure we arrived safely but quickly. I loved being on a small tour with only 4 people. Kim made sure to deliver us back to our cruise ship half an hour before boarding. We were happy to have such a great experience and we'll definitely book again with our next tour along our cruise.
事業者からの返答
Thank you so much for taking the time to share such a thoughtful review. We’re truly delighted to hear that Kim made your experience so enjoyable and seamless. Her professionalism, teamwork with other guides, and genuine care—especially in accommodating a guest with limited mobility—are exactly the standards we strive for on every tour.
We’re also glad to know that Fabian ensured a safe, efficient, and comfortable ride, and that you appreciated the air-conditioned van, onboard Wi-Fi, and the intimacy of a small group experience. Returning you to the ship with ample time before boarding is always a top priority, so it’s great to hear that this added to your peace of mind.
On behalf of our entire team, thank you for choosing us. We truly appreciate your trust and look forward to welcoming you again on your next cruise adventure.
Warm regards,
**Nicole**
Syl Travel Team
M
Matthew_B
December 31, 2025 · via Viator
Waste of a Day
It starts with an hour drive to an animal sanctuary. Then you listen to an entitled American volunteer speak about 10 animals for 1.5 hours. After that you will stroll down a path between some trees, they call it the rainforest. There are about 100 other tourists alongside you, good luck seeing an animal. Finally the stop to rip you off at a souvenir shop. Gifts are at least 30% higher than cruise port or sanctuary. The only reason I gave this any stars was because our tour guide was the best I’ve ever had. It’s not the guides fault they work for such a poor itinerary, everyone needs a job.
事業者からの返答
Thank you for taking the time to share such detailed feedback. We truly appreciate honest reviews, as they help us improve and also give future travelers a clearer picture of what to expect.
We’re genuinely sorry to hear that the itinerary did not meet your expectations. We understand how frustrating it can feel when a tour is crowded, feels rushed, or doesn’t align with what you envisioned—especially when traveling on limited time during a cruise stop. Your comments about the sanctuary experience, crowd levels, and the souvenir stop are noted and will be shared internally for review.
That said, we’re very grateful that you highlighted the excellent work of your tour guide. Our guides put their heart into what they do, and it means a great deal to know that, despite the itinerary not being a good fit for you, the guide still made a positive impact on your day.
We truly respect your perspective and thank you again for your candid feedback. It helps us evaluate our partners and continue working toward better-balanced, more enjoyable experiences for our guests.
M
Melissa K
December 28, 2025 · via Tripadvisor
Personal tour with Personality!!
Our guide Paul, gave us a very VIP treatment…we visited the Jaguar Rescue Center instead of the sloth sanctuary as stated in the description, and it was AMAZING! I highly recommend this organized, air conditioned, personal tour!!
1人が参考になったと回答
事業者からの返答
Thank you so much for sharing your experience! 🌿
We’re delighted to hear that Paul provided such a VIP experience and that the visit to the Jaguar Rescue Center exceeded your expectations. Sometimes small adjustments to the itinerary—like this one—can truly elevate the day, and we’re so happy it turned out to be an amazing highlight for you.
It’s great to know you enjoyed the comfort, organization, and personalized attention of the tour. Your recommendation means a lot to our team, and we’ll be sure to pass your kind words along to Paul.
We hope to welcome you back to Costa Rica again in the future!
Warm regards,
**Nicole**
SYL TRAVEL
L
L7024QYerikh
December 10, 2025 · via Tripadvisor
ANAHi was so informative. She was very professional. She gives your company a very good look. THANKS FOR EVERYTHING!!!!!
ANAHi was so informative. She was very professional. She gives your company a very good look. THANKS FOR EVERYTHING!!!!!
事業者からの返答
Thank you very much for sharing your feedback. We are delighted to hear that Anahi provided such an informative and professional experience. Your comments truly reflect the dedication she brings to our team, and we appreciate you recognizing her efforts.
It was our pleasure to assist you, and we are glad everything met your expectations. If we can support you with anything else in the future, please feel free to reach out.
O
Odyssey32882460907
December 10, 2025 · via Tripadvisor
More affordable than the alternative and definitely a fun pleasant experience.
We toured the banana plantation, fruit plantation where we got to see cocoa beans before they are fermented, try fresh sugar cane and so many other fruits, we went to the fruit market and super market, took a boat ride to see sloths, snakes, birds and baby crocodiles. It was a great experience and we even made it back to the ship with an hour to spare. Ana was a great tour guide, her energy is contagious and she was enjoyable. The tour was cheaper than the other options at the tour exit.
事業者からの返答
Thank you for sharing such a detailed account of your tour experience. We are delighted to know that you enjoyed the visit to the banana and fruit plantations, the opportunity to taste fresh local products, and the stop at the fruit market and supermarket. It is wonderful to hear that the boat ride allowed you to observe so much wildlife, including sloths, snakes, birds, and even baby crocodiles.
We are especially pleased that you returned to the ship with ample time and that Ana made the experience memorable. Her enthusiasm and dedication are a true asset to our team, and your comments reflect that perfectly.
We appreciate your kind words and the recognition of the tour’s value. It was a pleasure to host you, and we hope to welcome you again on a future visit.
V
V3076BNcr
November 27, 2025 · via Tripadvisor
Sloths and bananas
It was raining and we were soaked by the time we got from the ship to where Fia was. We went in the shop looked around and caught Fia and said we would like to go on her tour. Gigi was our driver. They were both very friendly. Fia was very informative and shared the information in a way that it was captivating and fun.
事業者からの返答
Thank you so much for taking the time to share your experience with us! Even with the rainy start, we’re glad you made it safely and decided to join Fia’s tour. 🌧️➡️🌿
We’re delighted to hear that both Fia and Gigi made you feel welcomed from the very beginning. Fia’s ability to share information in a fun and captivating way is something we’re very proud of, and Gigi’s friendly driving service is always a guest favorite.
Thank you again for choosing us, rain and all! We hope to have the pleasure of welcoming you back for another adventure under sunnier skies. ☀️💚
